Lakeshia Hicks
Bronx,NY
Summary
Detail-oriented and compassionate Administrative Professional with experience in customer service, scheduling, records management, and data entry. Skilled at building relationships, maintaining confidentiality, and supporting operational efficiency in fast-paced environments. Education in Health Information Technology and Medical Billing & Coding, combined with hands-on experience in medical records retention, equips me to excel in healthcare administration roles.
Overview
9
9
years of professional experience
Work History
Branch Ambassador
Capital One Bank N.A
The Bronx, New York
08.2024 - Current
- Develop strong relationships with customers to ensure repeat business.
- Maintain compliance with regulatory requirements in all transactions and interactions.
- Greet customers and provided assistance with product selection.
- Provide support to branch managers in daily operations.
Associate Personal Banker
Wells Fargo Bank
New York, NY
09.2022 - 02.2024
- Delivered exceptional client service, addressing inquiries and providing solutions that met customer needs.
- Maintained accurate customer records and processed service requests with confidentiality.
- Educated clients on available products and services to improve their experience.
Lead Teller
Wells Fargo Bank
New York, NY
12.2016 - 09.2022
- Supervised daily transactions and ensured compliance with company policies and procedures.
- Trained and guided staff on delivering exceptional customer care and resolving escalated issues.
- Managed documentation and records, ensuring accuracy and accessibility.
Medical Records Retention Intern
Amsterdam Nursing Home
New York, NY
07.2022 - 08.2022
- Organized and archived patient medical records in compliance with HIPAA regulations.
- Assisted with the transition from paper to electronic record systems.
- Verified accuracy of patient files and ensured timely retrieval for staff requests.
Education
Associate of Applied Science - Health Information Technology
DeVry University
New York, NY12.2022
Certificate - Medical Billing & Coding
DeVry University
New York, NY02.2021
Skills
- Patient & Client Service Excellence
- Medical Records Management
- HIPAA Compliance
- Office Administration & Filing Systems
- Communication & Interpersonal Skills
- Problem Resolution & Decision-Making
- Microsoft Office Suite & Digital Tools
Awards Recognition
Star Recognition Award, Service Excellence, Wells Fargo, 2018, 2019
Healthcare Experience
Medical Records Retention Intern, Amsterdam Nursing Home, New York, NY, 07/2022, 08/2022, Organized and archived patient medical records in compliance with HIPAA regulations., Assisted with the transition from paper to electronic record systems., Verified accuracy of patient files and ensured timely retrieval for staff requests.
Timeline
Branch Ambassador
Capital One Bank N.A
08.2024 - Current
Associate Personal Banker
Wells Fargo Bank
09.2022 - 02.2024
Medical Records Retention Intern
Amsterdam Nursing Home
07.2022 - 08.2022
Lead Teller
Wells Fargo Bank
12.2016 - 09.2022
Associate of Applied Science - Health Information Technology
DeVry University
Certificate - Medical Billing & Coding
DeVry University