Imani Hough
Charlotte,NC
Summary
- I am a dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Efficient with troubleshooting problems and building successful solutions. Excellent verbal and written communicator with a strong background cultivating positive relationships and exceeding goals. I'm willing to take on any task to support my team and help the business succeed.
- Dedicated professional committed to optimal patient care and assisting medical staff. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services.
Overview
5
5
years of professional experience
Work History
Brokerage Service Representative
TRUIST
Charlotte, NC
03.2025 - Current
- At Truist I’m responsible for responding to inquiries and issues from customers on a variety of complex financial products, and or services. I focus on actively listening to clients, to ensure that their needs are handled quickly and escalated as needed. I assist clients by answering inquiries, resolving problems, and providing best-in-class customer experience while adhering to work guidelines, policies, and regulations. I adapt to technology navigation as i maneuver between multiple systems to assist clients efficiently. My team receives calls where the death of loved ones is reported. I have a strong sense of empathy working with the families of deceased clients. This is the toughest time of their lives and when working with me i’m able to make the process seamless.
Customer Service Representative
Wells Fargo Advisors
Charlotte, NC
08.2022 - 10.2024
- At Wells Fargo I was responsible for responding to inquiries and issues from customers on a variety of complex financial products, and or services. I focused on actively listening to clients, to ensure that their needs are handled quickly and escalated as needed. I assisted clients by answering inquiries, resolving problems, and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations. I adapted to technology navigation as i had to maneuver between multiple systems to assist clients efficiently. Ive learned a strong sense of empathy post working with the families of deceased clients as well. This was the toughest time of their lives and when working with me i’m able to make the process seamless.
Guest Advocate
Target
Charlotte
12.2021 - 08.2022
- At Target I was a Guest Advocate. I Created a welcoming experience by authentically greeting guest, while maintaining a connection by engaging in friendly and genuine conversation throughout each transaction. One of my main focal points while at work was to work efficiently to minimize guest wait time while maintaining guest service and accuracy. I loved to make the guest aware of current and upcoming brand launches, store activities, and events. As this made the guest feel involved and appreciated within the community. Another focal point would be showing guests how to use their “Wallet” along with the other features and offerings within the Target App.
Customer Service Representative
Sams Club
Charlotte
06.2021 - 07.2022
- At sams club I was a frontline cashier. I identified and assisted members with needs such as making purchase decisions, locating specific/non-specific merchandise, resolving guest issues and concerns ranging from high-low, promoting the company's products and services, such as our different memberships (plus-regular, and our sams club credit card. I also provided guidance and support to members regarding member self-service technology; like “scan and go”. At the end of each shift (nights) i performed closing duties such as sweeping, moping, putting away returns or items unwanted, sanitizing, etc. This will get the club nice and tidy for the next business day at sams.
Skills
- Active Listening
- Customer Relations
- Team Development
- Customer Service
- Complaint Resolution
- Technical Support
- Critical Thinking
- Problem-Solving Abilities
- Managing Multiple Tasks
- Retail Sales Customer Service
- Calm and Professional Under Pressure
- Research
- Computer Proficiency
- Proofreading
- Work Place Safety
- First-aid and CPR
- Clinical skills
- Patient Care
- Mobility Assistance
- Care plan implementation
- Compassion and Empathy
- Basic Life Support
- Adaptable
- General housekeeping ability
- HIPAA Compliance
- Indirect Patient Care
- Direct Patient Care
- Collecting vital signs
- Infection Control
- Vital Signs Monitoring
Timeline
Brokerage Service Representative
TRUIST
03.2025 - Current
Customer Service Representative
Wells Fargo Advisors
08.2022 - 10.2024
Guest Advocate
Target
12.2021 - 08.2022
Customer Service Representative
Sams Club
06.2021 - 07.2022