Summary
Overview
Work History
Education
Skills
Timeline
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Imani Joiner

Las Vegas,NV

Summary

Strategic Supervisor experienced in resolving critical issues in time-sensitive environments and building high-performing teams. Skilled in directing operations and leading multiple projects focused on process improvements, safety initiatives, and quality control. Strong collaborator with upper management to drive organizational objectives and motivate staff to achieve targets.

Overview

13
13
years of professional experience

Work History

Supervisor

IntouchCX
Las Vegas, Nevada
04.2023 - Current
  • Supervised daily operations and ensured compliance with company policies.
  • Resolved escalated customer complaints through effective communication and problem-solving strategies.
  • Managed customer inquiries through phone and email effectively.
  • Assisted in conducting internal audits to ensure compliance with company policies.
  • Assisted in system troubleshooting and maintenance for company network infrastructure.

Doordash Driver

DoorDash
Midlothian, IL
06.2020 - 07.2024
  • Delivered food orders promptly to customers' locations.
  • Navigated GPS systems to identify optimal routes, ensuring timely deliveries.
  • Delivered on-time shipments while addressing and resolving customer issues to enhance service satisfaction.

Cashier/Cook

Noodles and Company
Palos Heights, Illinois
01.2018 - 01.2020
  • Processed customer orders accurately and efficiently at a popular fast-casual restaurant.
  • Ensured cleanliness and organization of workstations in a high-volume kitchen environment.
  • Collaborated with team members to maintain a positive work atmosphere during peak times.
  • Monitored food safety practices to comply with health regulations in food preparation areas.

Retail Sales Associate

Macy's
Las Vegas, NV
10.2016 - 12.2017
  • Processed sales transactions efficiently using point-of-sale systems.
  • Resolved customer inquiries and concerns promptly and professionally.
  • Maintained store appearance by organizing displays and stocking shelves.

Deli Supervisor

Walt's
Crete, IL
05.2013 - 08.2015
  • Trained and mentored staff in food preparation and customer service skills to improve team effectiveness.
  • Supervised daily operations to ensure compliance with company policies and enhance service quality.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Implemented improvements that streamlined workflows within the department, increasing overall efficiency.

Education

Bachelor's - Criminal Justice

Colorado Technical University
Denver, CO
12-2020

High School Diploma -

Alan B Shepard High School
05-2015

Skills

  • Customer service management
  • Customer escalations
  • Issue management
  • Operational oversight
  • Data analysis
  • Team collaboration
  • Cross-functional team experience

Timeline

Supervisor

IntouchCX
04.2023 - Current

Doordash Driver

DoorDash
06.2020 - 07.2024

Cashier/Cook

Noodles and Company
01.2018 - 01.2020

Retail Sales Associate

Macy's
10.2016 - 12.2017

Deli Supervisor

Walt's
05.2013 - 08.2015

Bachelor's - Criminal Justice

Colorado Technical University

High School Diploma -

Alan B Shepard High School
Imani Joiner