Imani McClure
Concord,NC
Summary
Hardworking and persistent professional. Possesses a B.S. in Sociology with demonstrated expertise for identifying, assessing, and solving complex obstacles. Proven to effectively communicate across large platforms in team environments. Quick learning and adaptable, seeking to apply expertise in any field.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cigar Sommelier Tobacconist
The Vintage Cigar & Whiskey Bar
07.2023 - Current
- Guided patrons through the myriad of tobacco products and brands
- Provided knowledge and opinions to make informed decisions regarding premium cigars, pipes, tobaccos, and the related accoutrements
- Provided an experience of complete satisfaction and relaxation
- Skilled at working independently and collaboratively in a team environment, whilst providing support and guidance
- Worked effectively in a fast-paced environment
- Managed time efficiently in order to complete all tasks within deadlines.
- Acted as a customer and event liaison for two locations
Escalations Team (Internal Promotion)
AmWINS
09.2022 - 10.2023
- Performed a root cause analysis on problematic accounts
- Reduced issue resolution time with thorough research and effective communication skills.
- Developed strong relationships with internal departments to expedite issue resolution, fostering cross-functional collaboration.
- Streamlined workflows for better consistency in addressing customer concerns, enhancing overall experience.
- Collaborated with management to identify systemic issues and develop preventative measures, reducing escalations over time.
- Improved customer satisfaction by quickly identifying and resolving escalated issues.
- Enhanced team efficiency by developing and implementing escalation procedures.
Policy Issuance and Endorsements, Client Services Specialist
Amwins
04.2021 - 09.2022
- Reduced claim processing errors by conducting thorough policy reviews and maintaining up-to-date knowledge of industry regulations.
- Contributed to team success by consistently meeting or exceeding individual performance goals and metrics.
- Enhanced customer satisfaction by addressing and resolving service-related issues promptly.
- Streamlined service processes for increased efficiency and improved customer experiences.
- Collaborated with cross-functional teams to develop and implement service improvements.
- Managed high-volume workloads, prioritizing tasks to ensure timely completion and quality results.
Manager, Lead Cigar Tender, Bar Tender
Tailored Smoke Cigar Lounge
05.2021 - 03.2023
- Maintained industry standards, negotiated supplier contracts, took inventory and reordered supplies, managed budgets, and set goals
- Lead, trained, and coached staff to provide excellent service to patrons
- Resolved conflicts and enforced quality and safety control
- Collaborated with Cigar Representatives in the planning and execution of promotional events.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Increased sales by implementing targeted marketing strategies and promotional campaigns for tobacco products.
- Managed inventory levels to ensure optimal product availability and minimize waste, resulting in improved customer satisfaction.
Education
Cigar Tobacconist
Tobacconist University
Bachelors of Science in Sociology -
University of North Carolina-Charlotte
Charlotte, NC01.2017
Bachelors of Science in Sociology -
Appalachian State University
Boone, NC12.2013
High School Diploma -
North Mecklenburg High School
Charlotte, NC05.2011
Skills
- Computer Skills: Microsoft Office Suite, Kofax PDF, OnBase, Five9, Patient Plus Data Entry
- Inventory Management
- Staff Training and Development
- Palate Development
- Food Pairing Principles
- Customer Service
- Brand Awareness
- Merchandise Planning
- Stock Rotation
- Retail Operations
- Attention to Detail
- Time Management
- Problem Solving
Certification
Certified Cigar Sommelier Tobacconist
Affiliations
- GTG - Good Time Gang Cigar Club
Languages
English
Native or Bilingual
References
References available upon request.
projects
Policy Issuance and Endorsements Engagement Team Member
Policy Issuance and Endorsements Training Team
Appalachian Popular Programming Society
Council for Cultural Association President
Timeline
Cigar Sommelier Tobacconist
The Vintage Cigar & Whiskey Bar
07.2023 - Current
Escalations Team (Internal Promotion)
AmWINS
09.2022 - 10.2023
Manager, Lead Cigar Tender, Bar Tender
Tailored Smoke Cigar Lounge
05.2021 - 03.2023
Policy Issuance and Endorsements, Client Services Specialist
Amwins
04.2021 - 09.2022
Cigar Tobacconist
Tobacconist University
Bachelors of Science in Sociology -
University of North Carolina-Charlotte
Bachelors of Science in Sociology -
Appalachian State University
High School Diploma -
North Mecklenburg High School
Similar Profiles
BIANCA TATEBIANCA TATE
Cigar Lounge Concierge at Black Dragon Cigar & Whiskey LoungeCigar Lounge Concierge at Black Dragon Cigar & Whiskey Lounge
Mariana GuzmanMariana Guzman
Bartender at Top notch cigar and whiskeyBartender at Top notch cigar and whiskey
Christine "Philly" GanzelChristine "Philly" Ganzel
Bartender at World Famous Cigar BarBartender at World Famous Cigar Bar