Leslie Arce
National City,CA
Summary
Prospective Office manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Admnistrative Support Assistant
San Diego Regional Center
03.2022 - Current
- Manage client files and provide administrative support to all Case management service, Coordinators and management.
- Distribution of work to ASA's from secretarial POOLs.
- Troubleshoot/resolve network server, computer hardware/software issues and equipment malfunction.
- New Hire Checklist for Social Coordinator.
- Cover front desk, greeted visitors and delivered exceptional customer service.
- Schedule Social Coordinators in person meetings with clients.
- Complete work request of 24 or more every day.
- Assigned Duties from ASA Calender. USPS Mail, Interoffice Mail, ACES Dictation.
- Completes month assigned ES Transition packets and Mail merge when assign and all ASA's Client Services work request.
Administrative Support Assistant/Temp Worker
Tri-staffing Group/San Diego Reginal Center
10.2021 - 02.2022
- Answered phone calls promptly and professionally, directing callers to appropriate personnel.
- Cover front desk, greeted visitors and delivered exceptional customer service.
- Data Entry
- Distributing IPP/IPA's
- Create and mail Covid-19 Letter
Administrative Assistant
Pacific World Corporation
10.2012 - 06.2020
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- recordkeeping and data entry for increased efficiency.
- Communicating with team leaders/ supervisor with regards to pickers progress and reporting of any issue.
- Prepare international documentation.
- Coordinate and Schedule appointment with carriers for pick-ups.
Medical Assistant
US Healthworks
01.2011 - 10.2012
- checking in and out patients
- Scheduling and confirming appointments.
- Sanitized, restocked, and organized exam rooms.
- Intake patient viral signs
- Filling out patients medical chart.
- Preparing paperwork for billing.
Education
Associate Degree - Medical Assisting
UEI Collage
Chula Vista, CA12.2010
High School Diploma -
South Western Collage
Chula Vista07.2008
High School Diploma -
Mar Vista High School
Imperial Beach06.2007
Skills
- Successfully provide extensive and high-quality training and guidance for new and seasonal staff
- Strong listening and problem-solving skills; organized
- Team player; work well independently with little supervision
- Able to work well in fast-paced office environment
- Microsoft Office, Outlook, Kofax PDF, OnBase, Sandis, Therefore, PowerPoint, Excel and Avaya phones
INTERPERSONAL SKILLS
- Maintain respectful, congenial professional relationships with staff and all levels of management
- Model cultural sensitivity, positive interactions, and excellent customer service
- Support effective team building, problem-solving, and exceeding service standards
- Acknowledge staff’s professional and personal abilities and successes
- Listen to and acknowledge feelings, concerns, opinions and ideas of others
- Created a dynamic team environment
Languages
Spanish
Professional Working
Timeline
Admnistrative Support Assistant
San Diego Regional Center
03.2022 - Current
Administrative Support Assistant/Temp Worker
Tri-staffing Group/San Diego Reginal Center
10.2021 - 02.2022
Administrative Assistant
Pacific World Corporation
10.2012 - 06.2020
Medical Assistant
US Healthworks
01.2011 - 10.2012
Associate Degree - Medical Assisting
UEI Collage
High School Diploma -
South Western Collage
High School Diploma -
Mar Vista High School
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