Imani Reynolds
Philadelphia,PA
Summary
I am a dedicated and level-headed professional with extensive experience in providing day-to-day client support. As a detail-oriented Direct Support Professional, I have a robust background in delivering personalized care and therapeutic interventions. My experience includes developing and implementing individualized care plans, fostering strong client relationships, and maintaining high standards of support. I have a proven ability to navigate complex policy frameworks and advocate for effective service delivery. Additionally, I am skilled in managing financial documentation, coordinating community resources, and facilitating client progress. I am seeking to leverage my comprehensive understanding of direct support and policy services to drive impactful outcomes in a dynamic organization.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Values Into Action
05.2022 - Current
- Provided direct services to help encourage greater independence
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial operations.
- Coordinated with families and other caregivers, to develop strategies to ensuring cohesive approach to better support clients.
- Improved daily hygiene by assisting with bathing, dressing, dental care and personal grooming.
- Organized cooked meals and assisted client with eating tasks
- Supported clients in managing their finances, budgeting and personal administration using Excel
- Managed crisis situations effectively, successful problem solving, maintaining calm and ensuring safety of clients and staff.
- Conducted daily documentation of clients' activities, progress, incidents, and maintaining accurate and up-to-date records.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences
- Monitored progress and document client health status changes
- Trained new staff on best practices in direct support, elevating overall quality of care provided.
- Attend monthly supervisions and team meetings.
Behavioral Health Technician (BHT)
PHMC- Center for Autism
06.2021 - 07.2023
- Assist Autistic children ages 3-7
- Provided play-based therapy in a group-model clinical setting
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Provided crisis intervention services, de-escalating situations and ensuring patient safety.
- Implemented therapeutic activities that promoted successful opportunities for skill-building, self-awareness, and healthy coping mechanisms.
- Charted on each client
- Recorded and submitted daily Data Collection reports
- Document data based off of each client's evaluation information, data collected and goal plans using Excel and Credible
- Provided graphs and Progress Summary
- Collaborated with client's support system and other allied specialists to implement positive interventions for new Plan of Actions (POAs)
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
- Coordinated weekly communication to parents to provide updates and address concerns
- Educated families on mental health conditions and available resources
- Maintained detailed documentation of patient progress, enabling effective adjustments to treatment plans
- Bill for clients
- Submit timesheets
- Participates in weekly supervision sessions and team meetings
Residential Counselor
Merakey-Broomall, PA
10.2019 - 07.2021
- Assisted 3 elderly women with Mental Illness (Schizophrenia, Dementia)
- Worked collaboratively with clients to ensure a sense of independence
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Monitored and documented client progress toward meeting goals and objectives.
- Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
- Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
Toddler Teacher
Childcare of the Future-Secane, PA
09.2019 - 02.2020
- Led classroom activities for children 1-3yrs old
- Enforced bathroom routines for Potty Training 2 yr old
- Facilitated all breakfast and lunch times for children
- Created fun learning environment for all ages.
Youth Counselor
Universal Kids-Upper Darby, PA
06.2016 - 08.2019
- Provided compassionate care to children from birth to age 11yrs old
- Monitored and ensured the safety of all children
- Facilitated all group activities
- Prepared daily itinerary that promoted age appropriate child development
- Documented all incidents that occurred as required.
Education
Bachelor of Science in Education in Psychology -
Indiana University of Pennsylvania
05.2019
Skills
- Microsoft Office
- Word
- Excel
- Behavioral Health
- Autism Experience
- Behavioral therapy
- Crisis intervention
- Complaint Handling
- Client Relationship Building
- Phone etiquette
- Assisted living
- Escalation management
- Customer Service
- Strong Work Ethic
- Attention to Detail
- Listening Skills
- Excellent Communication
- Team Collaboration
- Multitasking and Organization
- Computer Skills
- Conflict Resolution
- Data Entry
- Documentation And Reporting
- Care plans
- Conflict management
- Computer literacy
Certification
- RBT Certification
- CPR Certification
- First Aid Certification
- Driver's License
Awards
Dean's List August 2015
Volunteer Experience
- Young People's Division 200 Volunteer
- Creating Higher Standards Volunteer
Timeline
Direct Support Professional
Values Into Action
05.2022 - Current
Behavioral Health Technician (BHT)
PHMC- Center for Autism
06.2021 - 07.2023
Residential Counselor
Merakey-Broomall, PA
10.2019 - 07.2021
Toddler Teacher
Childcare of the Future-Secane, PA
09.2019 - 02.2020
Youth Counselor
Universal Kids-Upper Darby, PA
06.2016 - 08.2019
Bachelor of Science in Education in Psychology -
Indiana University of Pennsylvania