Imani Sailes
Euclid,Ohio
Summary
Seasoned Pharmacy Technician with several years of experience. Recognized for exceptional attention to detail and effective communication. Skilled in insurance billing and conflict resolution, I consistently ensured accurate medication preparation and inventory management, enhancing operational efficiency and patient satisfaction. A quick learner dedicated to fostering positive interactions in fast-paced environments. Seasoned pharmacy technician with several years of experience and strong leadership skills. Well-versed in all aspects of pharmacy operation. Expert in filling prescriptions within fast-paced, high-volume settings.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Metrohealth Pharmacy
Cleveland, Ohio
11.2021 - Current
- Prepared medications accurately and timely through selection, labeling, and reconstitution processes.
- Maintained accurate inventories of medications and supplies by conducting audits.
- Executed timely completion of inventory audits, including cycle counts.
- Complied with safety procedures to maintain a clean work environment.
- Interacted positively with caregivers and patients to enhance communication.
- Exhibited emotional control while managing workplace relationships.
- Entered patient profiles and billing data into pharmacy software system accurately.
- Processed insurance claims for various providers while staying informed on policies.
Pharmacy Technician
Cleveland Clinic Pharmacy
Cleveland, Ohio
03.2019 - 04.2021
- Executed precise and timely preparation of medications, including selection, labeling, and reconstitution.
- Ensured accuracy of inventory and maintained appropriate levels of medications and supplies.
- Completed assigned inventory audits efficiently, including cycle counts.
- Uphold safety standards by maintaining a clean and compliant work area.
- Facilitated effective communication with caregivers and patients to promote positive interactions.
Pharmacy Technician
CVS Pharmacy
Euclid, Ohio
12.2017 - 03.2019
- Accurately dispensed medications while adhering to safety protocols.
- Assisted with inventory management and stock replenishment for optimal operations.
- Maintained clean, organized work environment to enhance efficiency.
- Responded to customer inquiries regarding prescriptions and medications.
- Processed payments efficiently at cash registers for pharmacy purchases.
- Prepared medications by counting, pouring, labeling, and verifying doses prior to dispensing.
- Updated customer profiles in pharmacy systems, including demographics, allergies, and new medications.
- Resolved customer complaints promptly while upholding professionalism.
Cashier/Supervisor
Marc’s Stores
Euclid, Ohio
03.2015 - 12.2017
- Managed cash register operations and balanced drawers at end of shifts.
- Oversaw employee lunch schedules to ensure optimal register coverage.
- Answered customer calls promptly, maintaining a professional demeanor.
- Resolved customer inquiries and complaints through effective communication.
- Trained new hires on POS systems, store policies, safety protocols, and service expectations.
- Fostered a positive work environment by treating employees and customers with respect.
Bank Teller
KeyBank
Cleveland, Ohio
09.2016 - 09.2017
- Executed customer transactions, including deposits, withdrawals, money orders, and checks.
- Prepared cash and change orders for customers and ATMs efficiently.
- Assisted lead teller with branch audits to ensure compliance.
- Generated daily overdraft reports to monitor account activity.
- Counted money accurately to prevent outages and enhance service reliability.
- Addressed customer inquiries and resolved issues promptly and professionally.
- Built strong relationships with clients through personable interactions.
- Maintained confidentiality of banking records and adhered to regulations consistently.
Cashier
Wendy’s
Euclid, Ohio
06.2014 - 03.2015
- Assisted customers with menu selections and customized requests to enhance dining experience.
- Maintained cleanliness and organization of service area to promote efficient operations.
- Addressed customer complaints professionally, providing effective solutions in a timely manner.
- Operated cash register efficiently, processing various payment methods accurately.
- Delivered customer orders promptly and accurately throughout each shift.
Education
High School Diploma -
Euclid High School
Euclid, OH05-2016
Skills
- Innovative
- Efficient
- Time Management
- Great customer service
- Medical Terminology
- Quick Learner
- Problem solving
- Attention to detail
- Conflict resolution
- Insurance Billing Knowledge
- Effective communication
References
- Dave, Eliser, Manager, deeliser10@yahoo.com, (330) 307-0953, CVS
- Nashit, Patel, Pharmacist, drpatel2017@yahoo.com, (440) 391-7500, CVS
- Kyle, Summy, Lead Teller, Kyle.afs@outlook.com, (440) 748-0863, Keybank
- Joey, Samaru, Branch Manager, (614) 370-9118, Key Bank
- Amir, Ahummad, Manager, (216) 337-0367, Marc’s Grocery Store
Accomplishments
- Rookie of the year
- Branch of the year
Certification
- Cpht
Timeline
Pharmacy Technician
Metrohealth Pharmacy
11.2021 - Current
Pharmacy Technician
Cleveland Clinic Pharmacy
03.2019 - 04.2021
Pharmacy Technician
CVS Pharmacy
12.2017 - 03.2019
Bank Teller
KeyBank
09.2016 - 09.2017
Cashier/Supervisor
Marc’s Stores
03.2015 - 12.2017
Cashier
Wendy’s
06.2014 - 03.2015
High School Diploma -
Euclid High School
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