Jenai Collins
Overland Park,KS
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
National Certified Pharmacy Technician
Rx Savings Solutions
08.2023 - Current
- Solved member problems by providing assistance with placing orders, and navigating systems.
- Answered incoming phone calls and addressed questions from members and healthcare providers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Sought ways to improve processes and services provided.
- Identified and resolved discrepancies and errors in member accounts.
- Delivered exceptional member service to every member by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize member needs.
- Met member call guidelines for service levels, handle time and productivity.
- Responded to member requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved member inquiries and complaints quickly.
National Certified Pharmacy Technician
Walmart
06.2019 - 10.2024
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Entered and processed patients' prescriptions into internal system.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Counted and labeled prescriptions with correct item and quantity.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Managed opening and closing duties for pharmacy.
Textbook Clerk
Johnson County Community College
01.2018 - 10.2019
- Recovered sales floor by picking up items, shelving books, and product and straightening bookshelves and tables.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Restocked shelves and kept store displays attractive and organized to drive sales.
- Collaborated with other staff to support smooth daily operations.
- Assisted customers with locating books and other materials in store.
- Processed payments and returns on company POS system using proper cash-handling procedures.
- Applied interpersonal and communication skills to establish selling relationship with customers.
Education
Bachelor of Arts - Psychology
Ottawa University
Ottawa, KS12-2025
Digital Marketing Certification -
Johnson County Community College
Overland Park, KS05.2022
Associate of Liberal Arts - General Studies
Johnson County Community College
Overland Park, KS05.2021
Associate of General Studies - undefined
Johnson County Community College
Overland Park, KS05.2021
Skills
- Problem-solving abilities
- Conflict Resolution
- Critical Thinking
- Researching
- Quick Learner
- Multi-tasking
- Organized
- Innovative
- Detail oriented
- HIPAA Compliance
- Patient confidentiality
- Data Entry
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, and accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Assisted supervisors in administrative duties such as creating a step by step guide for our cashiers and creating displays.
- Contributed to organizing and maintaining our bookstore warehouse and eventually transferred all our items to the new location.
Certification
- CPhT - Certified Pharmacy Technician
Timeline
National Certified Pharmacy Technician
Rx Savings Solutions
08.2023 - Current
National Certified Pharmacy Technician
Walmart
06.2019 - 10.2024
Textbook Clerk
Johnson County Community College
01.2018 - 10.2019
Associate of General Studies - undefined
Johnson County Community College
- CPhT - Certified Pharmacy Technician
Bachelor of Arts - Psychology
Ottawa University
Digital Marketing Certification -
Johnson County Community College
Associate of Liberal Arts - General Studies
Johnson County Community College
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