Imani Smith
Chicago,Illinois
Summary
Motivated and detail-oriented professional with extensive experience in customer service, leadership, and operations. Proven ability to manage teams streamline workflows, and deliver high-quality service. Seeking to leverage analytical and organizational skills to contribute to dynamic work environment.
Overview
5
5
years of professional experience
Work History
Remittance Processor
Adecco USA
Chicago, IL
07.2023 - Current
- Processed daily financial transactions with precision and adherence to standards.
- Achieved productivity and quality benchmarks in all assigned departments.
- Entered and managed data according to customer-specific instructions and operating procedures.
Supervisor
Smoothie King
Chicago, IL
03.2022 - 07.2023
- Supervised daily operations, ensuring efficient workflow, and high-quality service.
- Trained and mentored new hires to enhance team performance.
- Evaluated employee performance and provided constructive feedback.
- Facilitated clear communication of departmental roles and responsibilities.
- Resolved conflicts and ensured a smooth working environment.
Fraud Specialist
Insight Global
Atlanta, GA
02.2021 - 02.2022
- Conducted investigations into potential fraudulent unemployment claims.
- Made 50 or more outbound calls daily to verify claim details.
- Verified the authenticity of identification documents (e.g., Social Security cards, licenses, passports).
- Delivered accurate and timely resolution of fraud-related cases.
Crew Member
AMC Theatres
Chicago, IL
09.2019 - 02.2021
- Provided exceptional customer service across multiple roles, including box office, concessions, and ushering.
- Handled cash transactions accurately and efficiently.
- Maintained the cleanliness and organization of the theater premises.
Education
Associate of Arts - Psychology
Harold Washington College
Chicago, IL05-2027
High School Diploma -
Young Women's Leadership Charter High School
Chicago, IL05-2019
Skills
- Payment processing
- Cash-handling
- Transaction processing
- Numeric keypad proficiency
- Financial software proficiency
- Document verification
- Communication
- Customer service
- Leadership and team management
- Data analysis and fraud detection
- Workflow
- Organization and multitasking
Timeline
Remittance Processor
Adecco USA
07.2023 - Current
Supervisor
Smoothie King
03.2022 - 07.2023
Fraud Specialist
Insight Global
02.2021 - 02.2022
Crew Member
AMC Theatres
09.2019 - 02.2021
Associate of Arts - Psychology
Harold Washington College
High School Diploma -
Young Women's Leadership Charter High School
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