Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Saima Abbas

Karachi,Sindh, Pakistan

Summary

Proven expertise in banking and customer service, demonstrated through a successful tenure at Galaxy International. Excelled in payment processing and problem-solving, significantly enhancing operational efficiency and customer satisfaction. Skilled in Microsoft Excel and teamwork, consistently achieving high accuracy and confidentiality in transaction management.

Overview

13
13
years of professional experience

Work History

Remittance Processor

Shaheen Exchange
11.2014 - 09.2015
  • Collaborated effectively with team members to achieve shared goals and maintain a productive work environment.
  • Enhanced customer satisfaction by providing prompt, accurate, and friendly service during the remittance process.
  • Handled sensitive customer information with discretion, maintaining confidentiality throughout the payment process.
  • Managed workload effectively under tight deadlines, ensuring all tasks were completed accurately and on time.

Remittance Processor

Wall Street (exchange)
02.2012 - 08.2014
  • Streamlined overall operations by identifying redundancies in existing procedures, proposing improvements that reduce wasted effort without compromising quality or accuracy of results.
  • were maintained at all times.
  • Achieved consistently high levels of accuracy when inputting payment data into systems, reducing discrepancies and reconciliation issues.

Bank Cashier

Galaxy International
04.2009 - 02.2011
  • Facilitated a welcoming environment for customers through professional communication and attentive listening skills.
  • Increased overall efficiency by expertly identifying fraudulent transactions, mitigating potential losses for the bank.
  • Maintained a balanced cash drawer, ensuring accuracy in daily cash handling and reconciliation procedures..
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.


Remittance Processor

Khanani & Kalia International
10.2003 - 11.2008
  • Enhanced customer satisfaction by providing prompt, accurate, and friendly service during the remittance process.
  • Demonstrated problem-solving skills when faced with complex situations like irregular transaction patterns or suspicious activity; took appropriate action following established protocols to ensure security and compliance were maintained at all times.
  • Managed workload effectively under tight deadlines, ensuring all tasks were completed accurately and on time.


Bank Cashier

Prime Commercial Bank
11.2002 - 09.2003
  • Facilitated a welcoming environment for customers through professional communication and attentive listening skills.
  • Increased overall efficiency by expertly identifying fraudulent transactions, mitigating potential losses for the bank.
  • Assisted customers with account inquiries, demonstrating excellent problem-solving skills and client-focused service.
  • Maintained a balanced cash drawer, ensuring accuracy in daily cash handling and reconciliation procedures.
  • Processed customer transactions promptly, minimizing wait times.

Education

Bachelor of Arts -

Karachi University
Karachi, Pakistan

High School Diploma -

Karachi Board of Education
Karachi, Pakistan

High School Diploma -

Secondary Education Board
Karachi, Pakistan

Skills

  • Banking
  • Document verification
  • Payment processing
  • Transaction processing
  • Cash handling experience
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Critical thinking
  • Microsoft Excel
  • Microsoft office
  • Data entry

Languages

Urdu
Native or Bilingual
English
Limited Working

Timeline

Remittance Processor

Shaheen Exchange
11.2014 - 09.2015

Remittance Processor

Wall Street (exchange)
02.2012 - 08.2014

Bank Cashier

Galaxy International
04.2009 - 02.2011

Remittance Processor

Khanani & Kalia International
10.2003 - 11.2008

Bank Cashier

Prime Commercial Bank
11.2002 - 09.2003

Bachelor of Arts -

Karachi University

High School Diploma -

Karachi Board of Education

High School Diploma -

Secondary Education Board

Similar Profiles

CREATE PROFILE
Saima Abbas