Imani Stark
Seattle,WA
Summary
Dedicated and customer-focused Retail Associate with over 5 years of experience in the beauty industry. Proven ability to drive sales, enhance customer satisfaction, and manage multiple responsibilities in fast-paced retail environments. Skilled in product knowledge, beauty consultations, and inventory management. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
7
7
years of professional experience
Work History
Retail Associate | Beauty Consultant
The Cosmetics Company Store
06.2021 - 06.2024
- Provide personalized beauty consultations and product recommendations to customers, ensuring the right products for their needs
- Maintain product displays, ensuring shelves are stocked, organized, and visually appealing to enhance the shopping experience
- Assist with inventory management, including ordering, receiving, and stocking beauty products to ensure availability
- Achieved a 15% increase in sales through effective customer engagement, upselling techniques, and product demonstrations
- Conduct regular training sessions for new staff on product knowledge and customer service best practices.
Sales Associate | Beauty Advisor
Dillard’s
03.2018 - 05.2021
- Assisted customers with product selection, providing expert beauty advice and personalized recommendations based on individual needs
- Conducted product demonstrations and makeup applications to showcase product benefits and techniques
- Managed cash register operations, processing transactions accurately and efficiently while maintaining a high level of customer service
- Trained new employees on product knowledge, sales techniques, and customer service protocols to ensure a consistent and high-quality customer experience
- Collaborated with the visual merchandising team to create attractive and effective product displays and promotional setups.
Customer Service Representative
Lux Beauty Supply Las Vegas
01.2017 - 02.2018
- Handled customer inquiries and resolved complaints in a professional and timely manner, ensuring customer satisfaction and loyalty
- Processed returns and exchanges efficiently, adhering to company policies and procedures
- Assisted with visual merchandising, creating eye-catching displays that drove customer interest and sales
- Received Employee of the Month award for outstanding customer service and consistently exceeding performance targets
- Participated in inventory counts and audits to maintain accurate stock levels and minimize discrepancies.
Education
GED -
SLC
Las Vegas03.2019
Skills
- Beauty Consultations
- Product Knowledge
- Customer Service
- Sales Techniques
- Inventory Management
- Makeup Application
- Visual Merchandising
- Cash Register Operations
- Reliability
- Customer Engagement
- Positive and engaging demeanor
Timeline
Retail Associate | Beauty Consultant
The Cosmetics Company Store
06.2021 - 06.2024
Sales Associate | Beauty Advisor
Dillard’s
03.2018 - 05.2021
Customer Service Representative
Lux Beauty Supply Las Vegas
01.2017 - 02.2018
GED -
SLC
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