Imani Stokes
Morrow,GA
Summary
Motivated and dedicated professional with over 10 years of experience successfully managing multiple priorities with a high degree of accuracy. Experienced in fast-paced environments and adaptable to last-minute changes. Flexible team player with a positive demeanor and willingness to take on added responsibilities to meet goals.
Overview
11
11
years of professional experience
Work History
Staffing Specialist
People Ready Temp Agency
Hapeville, Georgia
11.2022 - Current
- Assist with administrative duties including answering office phone, maintaining office supply inventory, scheduling appointments, faxing and filing hard copy applications.
- Create quotes, job orders, finalize invoices, process payments from customers and input employees time and push out pay when necessary.
- Manage applicant tracking system by entering, updating and maintaining candidate contact details, resumes, and supporting documentation.
- Develop strong relationships with candidates and clients, make 30 or more calls daily to potential clients, schedule appointments and pitch JobStack platform.
- Conduct reference checks, background screenings, and employment verifications to verify candidates eligibility to work in the US.
HR Recruiter (Remote)
Epitec
Southfield, MI
10.2019 - 11.2022
- Facilitated full-cycle recruitment by sourcing, screening, and tracking candidates through recruitment platforms such as LinkedIn and Indeed while maintaining organized applicant records.
- Conducted reference checks, background screenings, and pre-employment documentation review while ensuring accuracy and compliance with hiring requirements.
- Prepared offer letters, compensation documentation and onboarding materials and sometimes negotiated compensation.
- Assisted with administrative tasks including scheduling interviews, updating databases, and preparing hiring reports.
- Performed phone interviews and maintained detailed interview notes and applicants records in ATS system.
Call Center Representative (Remote)
William Sonoma
San Francisco, CA
07.2016 - 10.2019
- Managed an average of 50 or more customer and vendor interactions daily via emails, phone, and live chat while maintaining accurate documentation of customer accounts and order records.
- Achieved 95% high satisfaction rating through proactive one-call resolutions of customer issues.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Processed order transactions, refunds, exchanges and scheduled deliveries ensuring accurate record keeping and billing information.
- Maintained detailed case notes and account documentation to track customer requests.
Administrative Assistant
Student Health Center
Atlanta, Georgia
03.2015 - 07.2016
- Greeted and checked in patients, verified student ID cards and insurance information, scheduled appointments while maintaining accurate patient records.
- Answered phone calls and emails, provided assistance to patients, and efficiently resolved patient inquiries.
- Maintained spreadsheets and administrative logs to track patient appointments, records, and service requests.
- Managed and maintained inventory of office supplies and equipment ensuring adequate materials for daily operations.
- Ensured efficient patient flow and satisfaction by tracking appointments, coordinating schedules and providing administrative assistance to staff.
Education
Bachelor of Arts - Cognitive Psychology
Clark Atlanta University
Skills
- Proficient in Microsoft Excel, ATS
- Time management
- Detail oriented
- Data entry
- Record management
- Reports and documentation
- Scheduling
- Administrative support
- Invoice and Payment processing
- Issue resolution
Timeline
Staffing Specialist
People Ready Temp Agency
11.2022 - Current
HR Recruiter (Remote)
Epitec
10.2019 - 11.2022
Call Center Representative (Remote)
William Sonoma
07.2016 - 10.2019
Administrative Assistant
Student Health Center
03.2015 - 07.2016
Bachelor of Arts - Cognitive Psychology
Clark Atlanta University