IMANI TERRELL
Lorton,United States
Summary
Results-driven healthcare professional with leadership experience in patient access, insurance verification, and revenue cycle operations. Proven ability to manage high-volume workflows, resolve complex insurance issues, and improve patient satisfaction. Seeking to leverage strong administrative and operational expertise in a fast-paced healthcare environment.
Overview
5
5
years of professional experience
Work History
Medical Billing Coordinator
PMA Health
Falls Church, VA
09.2025 - Current
- Handled high-volume patient inquiries, resolving billing, scheduling, and insurance-related concerns
- Maintained accurate documentation while ensuring HIPAA compliance
- Delivered timely and empathetic support to improve patient satisfaction
Patient Access Supervisor
Inova Health Systems
11.2023 - 08.2025
- Led daily operations of a high-volume patient access call center, overseeing staffing, training, scheduling, and quality assurance to ensure timely, accurate patient service.
- Supervised and coached patient access representatives on scheduling, insurance verification, coding, and compliance to improve accuracy and reduce rework.
- Managed insurance verification workflows (Medicare, Medicaid, commercial), confirming eligibility, copays, and deductibles before approval.
- Monitored and reported on call center KPIs — wait times, average handle time, first-call resolution, and patient satisfaction — and implemented process improvements to raise performance.
- Processed and validated medical and dental claims, reviewed CPT/CDT/ICD-10/HCPCS coding for accuracy, and coordinated appeals for denied claims.
- Acted as escalation point for complex patient, provider, and payer inquiries, collaborating cross-functionally to resolve issues and expedite approvals.
Dental Claims Processor
BCBS
10.2021 - 11.2023
- Process and adjudicate dental claims and enrollment applications, verifying patient eligibility, benefits, and coding accuracy before submission to payers.
- Investigate and resolve claim denials, prepare and submit appeals with supporting documentation, and follow up with insurers to secure approvals.
- Serve as a primary contact for patients and providers, answering coverage and enrollment questions and maintaining accurate records.
- Manage high-volume inbound calls while meeting quality and turnaround targets.
Education
High School Diploma - undefined
Alexandria City High School
AlexandriaSkills
- Patient Access Operations
- Insurance Verification (Medicare, Medicaid, Commercial)
- Revenue Cycle Management
- CPT / ICD-10 Coding
- Claims Processing & Appeals
- Epic / Athena /Oracle Systems
- Team Leadership & Training
- HIPAA Compliance
Timeline
Medical Billing Coordinator
PMA Health
09.2025 - Current
Patient Access Supervisor
Inova Health Systems
11.2023 - 08.2025
Dental Claims Processor
BCBS
10.2021 - 11.2023
High School Diploma - undefined
Alexandria City High School