Silvia Castro
Houston,Texas
Summary
Highly motivated professional with experience providing exceptional customer service in a healthcare setting. Proven history of successfully managing patient accounts, resolving issues, and promoting patient satisfaction with the ability to manage multiple tasks and adapt quickly to changing situations.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Medical Billing Coordinator
Sugarland Otrhopedics and Regenerative Medicine
Houston, Tx
10.2023 - Current
- Processed medical claims using the OWCP billing software and procedures.
- Reviewed patient records for accuracy and completeness before submission.
- Resolved billing discrepancies by investigating issues and collaborating with workers comp compliance.
- Conducted audits of patient bills ensuring accuracy in data entry processes.
Oncology Patient Care Coordinator
Houston Cancer Treatment Centers
Houston, Texas
10.2021 - Current
- Verified patient insurance coverage before scheduling appointments or providing treatments
- Submitted prior authorizations for IV infusions.
- Received chemo regimens and prepared orders ready to send to specialty pharmacies.
- Collaborated closely with multidisciplinary teams including physicians, nurses, social workers and pharmacists to ensure coordination of care services.
Insurance Verification Specialist
Santa Clara Family Clinic
Houston, Texas
06.2020 - 10.2021
- Assessed insurance policy terms to determine patient coverage and limitations.
- Utilized customer service skills to effectively communicate with insurance companies, providers, and patients regarding benefit information.
- Verified insurance information for patient eligibility and coverage details.
Education
Associate of Applied Science - Health Information Management
San Jacinto College
Houston 08.2023 - 05.2026
Skills
- Customer Service
- Problem resolution
- Healthcare Operations
- Administrative Supervision
- Patient records management
- Insurance verification
- Accounts receivable management
- Bilingual in Spanish and English
References
Michael Garza-Burns, Assistant Manager, Houston Cancer Treatment Centers, (281) 224-1982, bestcancercarenurse@gmail.com
Languages
Spanish, Fluent
Timeline
Medical Billing Coordinator
Sugarland Otrhopedics and Regenerative Medicine
10.2023 - Current
Associate of Applied Science - Health Information Management
San Jacinto College
08.2023 - 05.2026
Oncology Patient Care Coordinator
Houston Cancer Treatment Centers
10.2021 - Current
Insurance Verification Specialist
Santa Clara Family Clinic
06.2020 - 10.2021