Imani Tshaka
Columbus
Summary
A dedicated customer service professional with knowledge of several proprietary phone systems and proven multitasking abilities. Committed to gaining and maintaining skills to advance and grow within a company.
Overview
4
4
years of professional experience
Work History
Fraud Specialist
Chase Bank
11.2022 - Current
- Work in a call center environment that requires 100% phone-based customer interaction.
- Summarize all key information regarding investigation into detailed report for delivery to client.
- Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers.
- Take ownership of each customer interaction while treating them with respect and responding with empathy
Customer Service Representative
Acloche
11.2021 - 08.2022
- Registered customers for school applications/admissions and financial aid.
- Resolved technical issues related to network interruptions.
- Provided primary customer support to internal and external customers.
Collections Specialist
Estate Information Services
01.2021 - 11.2021
- Negotiated to collect balance in full/payments on past due accounts.
- Processed past due payments on deceased client accounts.
- Used skip tracing resources to locate debtors and updated information on fraud accounts
Collections Representative
Mrs Bpo LLC
02.2020 - 01.2021
- Processed payments and organized contracts on accounts.
- Performed customer service duties on collection calls.
- Worked in call center environment handling inbound and outbound calls.
- Used skip tracing and other techniques to locate debtors.
Education
High School Diploma -
Eastmoor Academy
Columbus, OH05.2020
Skills
Microsoft office, word, excel
Navigating fast pace call center and remaining calm in stressful situations
Communicating using specialized systems to contact customers
Multi tasking, organizing work requests, charges for account payments and other information
Timeline
Fraud Specialist
Chase Bank
11.2022 - Current
Customer Service Representative
Acloche
11.2021 - 08.2022
Collections Specialist
Estate Information Services
01.2021 - 11.2021
Collections Representative
Mrs Bpo LLC
02.2020 - 01.2021
High School Diploma -
Eastmoor Academy
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