Imani Brown
Summary
Proven leader and efficient problem-solver, adept in documentation and reporting, with a history of enhancing operational efficiency at Georgia Department of Human Services. Skilled in remote troubleshooting and team leadership, consistently delivering results by identifying service gaps and implementing strategic interventions. Achieved significant improvements in client case management and system optimization.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Case Manager
Georgia Department of Human Services
04.2023 - 05.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Client Systems Technician
United States Air Force
05.2017 - 06.2021
- Configured hardware, devices and software to set up work stations for employees.
- Set up new computer systems and devices, including installing hardware and software and patching programs.
- Maintained compliance with federal and internal security standards.
- Reported incidents and executed corrective procedures.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Broke down and evaluated user problems using test scripts, personal expertise and probing questions.
Community Coordinator
Oak Street Health LLC
06.2015 - 12.2016
- Helped social workers build, coordinate and lead programs supporting individuals with disabilities and health concerns.
- Identified service gaps and located needed resources for individuals, including housing, work placement and other support.
- Supervised activities and events to promote positive community relations.
- Pleasantly welcomed all individuals, including staff, community leaders and guests.
- Diffused tense situations using active listening, planned conversations and empathy to resolve issues.
Education
Associate of Applied Science - Computer And Information Sciences
Community College of The Air Force
05.2019
Bachelor of Science - Sociology
Illinois State University
Normal, IL12.2015
Skills
- Remote troubleshooting
- Problem-Solving
- Documentation And Reporting
- Decision-Making
- Organization and Multitasking
- Team leadership
Certification
- Top Secret Security Clearance
- CompTIA Security+ SYO-401
Timeline
Case Manager
Georgia Department of Human Services
04.2023 - 05.2024
Client Systems Technician
United States Air Force
05.2017 - 06.2021
Community Coordinator
Oak Street Health LLC
06.2015 - 12.2016
Associate of Applied Science - Computer And Information Sciences
Community College of The Air Force
Bachelor of Science - Sociology
Illinois State University
- Top Secret Security Clearance
- CompTIA Security+ SYO-401
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