Imanie S. Davis
CT
Summary
Results-driven Creative Operations Specialist with expertise in developing efficient operating rhythms and management systems. Skilled in problem analysis and resolution, contributing to organizational efficiency. Holds an MBA in Human Resources, demonstrating adaptability and strong analytical abilities in both independent and collaborative environments.
Overview
1
1
Certification
5
5
years of professional experience
Work History
CONSUMER RISK & OPERATIONS SPECIALIST
M&T BANK
Bridgeport, CT
04.2025 - Current
- Research, resolve, and escalate operational issues while ensuring compliance with risk and regulatory standards.
- Supported internal bank employees with policies, systems, procedures, and customer service concerns to enhance operational effectiveness.
- Accurately document interactions and maintain detailed records to support audit and compliance requirements.
- Collaborated with cross-functional teams to streamline operations and improve service delivery.
- Coordinated cross-departmental communication to resolve customer inquiries promptly.
- Analyzed data trends to identify opportunities for service enhancements and operational efficiency.
BANKER
M&T BANK
01.2022 - 04.2025
- Opened and managed consumer accounts, educating customers on banking products and digital services to improve financial literacy.
- Built strong customer relationships by identifying financial needs and delivering personalized banking solutions.
- Facilitated daily banking transactions and account servicing, enhancing customer experience with financial products.
- Maintained accurate cash drawer balancing and ensured compliance with bank procedures and security standards.
- Analyzed client financial needs, providing tailored product recommendations for optimal solutions.
Education
MBA - Human Resources
UNIVERSITY OF BRIDGEPORT
Bridgeport, CT05-2026
Bachelor of Therapeutic Recreation - Minor in Psychology
SOUTHERN CONNECTICUT STATE UNIVERSITY
New Haven, CT05-2021
Skills
- Regulatory Compliance
- Risk Management
- Fraud Detection
- Consumer Operations
- Banking Operations
- Account Servicing
- Operational Support
- Data Analysis
- Documentation & Reporting
- Microsoft Office Suite
- Cross Functional Collaboration
- Problem Solving
- Customer Service
Certification
- Anti-Money Laundering (AML) Training
- Bank Secrecy Act (BSA) Training
Timeline
CONSUMER RISK & OPERATIONS SPECIALIST
M&T BANK
04.2025 - Current
BANKER
M&T BANK
01.2022 - 04.2025
MBA - Human Resources
UNIVERSITY OF BRIDGEPORT
Bachelor of Therapeutic Recreation - Minor in Psychology
SOUTHERN CONNECTICUT STATE UNIVERSITY