Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Tynesha Sheilds

Dallas,TX

Summary

Sr. Director with a proven track record at HomePoint, excelling in loan processing and regulatory compliance. Expert in KPI management and risk mitigation, driving operational efficiency and enhancing service delivery. Adept at fostering partnerships and leading teams to achieve ambitious production targets while ensuring adherence to compliance standards.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Sr. Director - Consumer Direct Operations

HomePoint
Dallas, TX
08.2020 - 11.2022
  • Oversaw teams of Disclosure, Closing, and Funding Managers in loan processing and documentation.
    Enhanced daily operations by streamlining processes for quality review and compliance checks.
    Managed KPIs and monitored SLAs through designed processes to improve service delivery standards.
    Built strong partnerships with clients, vendors, and stakeholders to drive success.
    Performed risk mitigation analysis to strategically prioritize projects based on business impact.
    Partnered with cross-functional teams to implement initiatives focused on operational efficiency and customer satisfaction.

Sr. Closing Manager

Stearns Lending, LLC
Dallas, TX
08.2016 - 08.2020
  • Oversaw a team of 25 closers and funders, consistently achieving monthly production targets of $100MM.
    Conducted audits to verify regulatory compliance processes and facilitated ongoing training for staff.
    Worked with partners to swiftly identify and resolve issues impacting company performance.
    Developed and implemented policies to ensure smooth daily operations and track team metrics.
    Drove risk mitigation efforts by ensuring compliance with laws, regulations, and performance evaluations.
    Managed daily attendance, training sessions, and performance reviews for all personnel.
    Tracked KPIs to promote enhanced accuracy, transparency, and adherence to compliance standards.

Sr. Closer / Team Lead

CMG Financial
Dallas, TX
02.2015 - 08.2016
  • Managed daily objectives for a team of 10 employees, effectively communicating issues to upper management.
    Collaborated with brokers, processors, title officers, and escrow officers to streamline loan closings.
    Facilitated training sessions to motivate team members while pinpointing areas needing improvement.

Education

High School Diploma -

DeSoto High School
DeSoto, TX

Skills

  • Loan processing
  • Regulatory compliance
  • KPI management
  • Risk mitigation
  • Project management
  • Operational efficiency
  • Black Night / MSP
  • Oracle
  • SQL
  • Encompass
  • Microsoft Office Suite
  • PowerBI
  • Tableau
  • Sharepoint

Certification

  • Texas Adjuster - All Lines License

References

References available upon request.

Timeline

Sr. Director - Consumer Direct Operations

HomePoint
08.2020 - 11.2022

Sr. Closing Manager

Stearns Lending, LLC
08.2016 - 08.2020

Sr. Closer / Team Lead

CMG Financial
02.2015 - 08.2016

High School Diploma -

DeSoto High School

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Tynesha Sheilds