Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic

Imani E. Sykes

ATHENS,Georgia

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Guest Service Associate

European Wax Center
04.2023 - Current
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
  • Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores, as well as an over 15% wax pass goal
  • Used Zenoti to check daily record sheets, guest accounts and available vouchers.
  • Engaged in sales, selling wax passes as part of commission, and sold products.
  • Made guests aware of product promotions, and monthly wax service promotions.

Lifeguard

Georgia State University Recreation Center
01.2021 - Current
  • Monitored safety of guests in and around swimming pool.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Attentively monitored swimmers to identify distress.
  • Checked pool and surrounding areas for hazardous conditions.
  • Checked water readings regularly to keep chemicals at safe levels and avoid potential illnesses among patrons.
  • Provided valuable swim instruction to patrons of various ages to build confidence, strength, and skills in positive learning environment.

Child Watch Staff Member

Athens YMCA
04.2018 - 09.2020
  • Changed diapers and worked with kids of all ages
  • Came up with games to play, and made snacks and lunch
  • Watched kids from age 6 months-12 years old
  • Cleaned up due to COVID-19 regulations

Lifeguard

Athens YMCA
05.2020 - 08.2020
  • Checked pool PH and temperature
  • Guarded indoor and outdoor pools
  • Gave swim lessons to kids of all ages

Lifeguard

Bishop Park Pool
05.2020 - 08.2020
  • Checked pool PH and temperature
  • Guarded adult lap swim, public swim, and swim meets
  • Taught swim lessons to kids under 10 2

Education

Master of Science - Pre-Medicine

Georgia State University
Atlanta, GA
05.2024

High School Diploma -

Clarke Central High School
Athens, GA
05.2020

Skills

  • Has worked with people of all ages
  • Good with public and serving skills
  • Good at answering questions and giving out information
  • CPR Certified
  • Lifeguard Certified

Additional Information

  • Awards Athens Area Humane Scholarship recipient
  • Currently participating in undergraduate research in Synthetic Biology at The Georgia State University

Certification

  • CPR Licensed
  • Lifeguard Licensed
  • NHA Certified Medical Assistant

Timeline

Guest Service Associate

European Wax Center
04.2023 - Current

Lifeguard

Georgia State University Recreation Center
01.2021 - Current

Lifeguard

Athens YMCA
05.2020 - 08.2020

Lifeguard

Bishop Park Pool
05.2020 - 08.2020

Child Watch Staff Member

Athens YMCA
04.2018 - 09.2020

Master of Science - Pre-Medicine

Georgia State University

High School Diploma -

Clarke Central High School

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Imani E. Sykes