Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marina DiPalo

Melbourne,FL

Summary

Dedicated Guest Service Associate committed to sustain customer service satisfaction and contributing company's success. High-spirited and polite professional possessing strong problem-solving and conflict resolution abilities. Offering overall nine years of experience in hospitality, retail, and customer service relations. A self-motivator, friendly and customer oriented. Flexible with change in the work environment and work well in a team. Always respect others and their values and put the customers first. Work exceptionally well with others, enjoying getting to know people and help them in any way. Dedicated to any job performance, always putting best foot forward. Working with morals of honesty and integrity and dedicated to duties.

Overview

9
9
years of professional experience

Work History

Guest Service Associate

Cumberland Farms
08.2022 - Current
  • Greet guests with positive and attentive manner while leading with customer service first.
  • Operating cash register, handling cash and credit/debit transactions, up selling products and providing information on sales and perk services.
  • Keeping store up to core standards.
  • Brewing fresh coffee, keeping items stocked on shelves, and beverages in coolers to ensure fast and convenient service for high influx of daily customers.
  • Uphold cleanliness standards of bathrooms, floors, counter tops and food and beverage areas.
  • Checking out of dates for food items and disposing them in proper manner, through company guidelines.
  • Tagging our own company core food items with proper expiration dates, providing safest and freshest food possible for our guests.
  • Checking in multiple vendors properly on truck delivery days.
  • Correctly inputting pricing and complete invoices to send through to company’s records.
  • Effectively coaching and teaching fellow team members on how to keep up to company standards, policies and procedures.

Server

Long Doggers
06.2022 - Current
  • Provide excellent service to each customer that comes in to set positive tone for entire dining experience at first point of contact for guests while ensuring upbeat demeanor.
  • Beginning with introducing myself to each table, providing information on specials and answer any questions as needed.
  • Maintain thorough knowledge of menu items and suggested appropriate options for food allergy concerns.
  • Served drinks and food promptly and efficiently.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving beverages.
  • Attentive and observant of each table I am responsible for.
  • Checking in on guests guaranteeing satisfaction with meals after delivery and taking action to correct any problems.
  • Worked with POS system, known as Toast to place orders, manage bills, take payment methods, and following company policies when handling money.
  • Bussed and reset tables to keep dining room and work areas a maintained cleaned space.
  • Making sure to stay compliant to health regulations and health codes to ensure safety of our guests.
  • Responsible for before and after business hours chores such as stocking, cleaning, sweeping, mopping.
  • Resolved any customer complaints promptly and professionally to maintain positive reputations as well as building rapport with all guests and repeat customers.

Beauty Consultant/General Merchandise Associate

Target
05.2020 - 06.2021
  • Greet customers with warm, friendly and welcoming manner as consultant for health and beauty needs.
  • Pushed and stocked product in beauty department to consistently meet time targets.
  • Ready to answer any questions guests may have for finding products they are in search for or offering recommendations as well.
  • In charge of weekly changes to product marketing, price changes, and setting up planograms, which is store guidelines for setting up these products on shelves.
  • Placing up-to-date store signage and in-demand products in visible areas to boost sales.
  • Managed promotions and discounts to drive sales and clear out overstocked items.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Providing customers with fast and efficient check-out services, operating cash registers, collecting payments and giving out receipts upon request.

Beauty Advisor

Sephora Inside JcPenny
05.2017 - 06.2021
  • Interact with clients in upbeat and friendly matter to provide information in response to inquiries about products and services.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to apply best practices.
  • Identified skin and hair needs of customers to provide assistance in choosing best products suited to them.
  • Applied makeup and skincare products to customers following guidelines to enable testing of brand.
  • Perform mini services to educate clients and help build skincare and makeup routines to achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Building long-lasting customers relationships that generated repeat business by going above and beyond to serve needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Handle and resolve any complaints to assure clients are left content with their purchases.
  • Stocked merchandise in proper places, arranged according to size or color.
  • Cleaning make-up testers, keeping them ready and available for use for clients.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Prioritized helping customers over completing other routine tasks in store.
  • Delivering exceptional service with complete pleasant shopping experience, leaving clients with high and happy expectations.

Sales Associate

Piercing Pagoda
10.2018 - 02.2019
  • Greeting guests and addressing any customer needs.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive jewelry sales.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Proficient in selling warranties, credit cards, and leases.
  • Trained in conducting ear piercing operations on wide range of individuals.
  • Ability in keeping customers calm and informed through ear piercing process.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided clean and presentable kiosk.
  • Meeting day-to-day company sales.

Sales Associate

Bath & Body Works
09.2018 - 01.2019
  • Greeted customers cheerfully and briefly inform customers of present sales.
  • Recommend merchandise based on individual desires and explained uses and advantages of each product to customers.
  • Assist customers in physically purchasing items by providing them with pricing information and ringing up sales.
  • Collect cash, credit transactions and maintain proper accountability for funds.
  • Understand and adheres to brand standards.
  • Build and maintained enduring customer loyalty by providing a warm, friendly and informative experience which boost sales and generate repeat business.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Server, Busser

The Alamo Mexican Kitchen
10.2014 - 09.2016
  • Consistently maintained positive attitude and enjoy catering to people.
  • Accurately record, remember, and verbally communicate detailed information.
  • Excellent stamina, able to multi-task, professional attitude.
  • Skilled in taking orders and relaying to kitchen and bar staff.
  • Assemble beverages and delivering dishes upon request.
  • Hands-on experience in setting tables and placing decorations.
  • Excel in listening to customer needs, and articulating product knowledge of different kinds of food and beverages while providing value to customers.

Education

Associate of Arts - Arts

Eastern Florida State College
Melbourne, FL
12.2017

High School Diploma -

Viera High School
Melbourne, FL
05.2014

Skills

  • Patience listener who fully focuses on customers' needs and wants
  • Knowledgeable in written and verbal communication
  • Organized and detail-oriented with understanding of produces and regulations
  • Articulate and very effective working with people of different backgrounds and temperaments
  • Cooperatively work with others to produce and deliver required results
  • Ability to think quickly when managing stressful situations, using good communication and understanding to solve any problem on hand

Timeline

Guest Service Associate

Cumberland Farms
08.2022 - Current

Server

Long Doggers
06.2022 - Current

Beauty Consultant/General Merchandise Associate

Target
05.2020 - 06.2021

Sales Associate

Piercing Pagoda
10.2018 - 02.2019

Sales Associate

Bath & Body Works
09.2018 - 01.2019

Beauty Advisor

Sephora Inside JcPenny
05.2017 - 06.2021

Server, Busser

The Alamo Mexican Kitchen
10.2014 - 09.2016

Associate of Arts - Arts

Eastern Florida State College

High School Diploma -

Viera High School

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Marina DiPalo