Elizabeth Mckenzie
Estacada,OR
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Guest Service Associate
European Wax Center
03.2021 - 12.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
- Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction.
- Used Zenoti to check daily record sheets, guest accounts and available vouchers.
- Sets Displays with products available for Customers to purchase.
- Designed Holiday Displays
Sales Consultant
Hand And Stone Massage And Facial
08.2022 - 10.2022
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Designed displays for Products.
Order Picker
Staples Warehouse
12.2021 - 05.2022
- Performed proper lifting and handling techniques to maintain safe working environment.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Collaborated with team members to complete timely orders and avoid delays.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
Courtesy Clerk
Fred Meyer
04.2020 - 03.2021
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Handled shelf restocks and merchandised front lane areas to drive sales.
Education
GED -
Mt Hood Community College
Gresham, OR05.2020
Skills
- Marketing
- Computer Skills
- Guest Orientation
- Cash Register Operations
- Sanitation Practices
- Answering Customer Questions
- Excellent People Skills
- Order Picking and Processing
- Effective Scheduling
- Time Management
- Telephone Skills
- Organization Skills
Timeline
Sales Consultant
Hand And Stone Massage And Facial
08.2022 - 10.2022
Order Picker
Staples Warehouse
12.2021 - 05.2022
Guest Service Associate
European Wax Center
03.2021 - 12.2023
Courtesy Clerk
Fred Meyer
04.2020 - 03.2021
GED -
Mt Hood Community College
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