Iman J. Morris
West Allis,WI
Summary
Proficient and caring Nursing Assistant offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Resident Assistant
Heritage Senior Living
11.2023 - Current
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Responded to room transfers, incident reports, and maintenance requests.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
- Assisted residents in preparing for activity and social programs.
- Maintained clean, safe, and well-organized patient environment.
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
Personal Caregiver
Ilife
03.2018 - 11.2024
- Maintained clean, safe, and well-organized patient environment.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Ensured client safety by closely monitoring their health conditions and promptly addressing any concerns or emergencies.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Improved client satisfaction by providing personalized care and attention to their unique needs.
- Promoted client health by assisting with daily hygiene tasks, medication administration, and regular exercise routines.
Retail Sales Associate
Ashley's Furniture
04.2021 - 10.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Greeted customers and provided outstanding customer service.
- Assisted in setting up promotional displays to attract customer attention and boost sales.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
Education
High School Diploma -
West Allis Central High School
West Allis, WI06.2018
Skills
- Time Management
- Team Player
- Supportive
- Activity Planning
- Documentation And Reporting
- Professional speaking
- Self-confident
- Customer Service
- Critical Thinking
- Patient care
- Patient feeding
- Recording vital signs
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- CBRF
- Medication Aide
Timeline
Resident Assistant
Heritage Senior Living
11.2023 - Current
Retail Sales Associate
Ashley's Furniture
04.2021 - 10.2023
Personal Caregiver
Ilife
03.2018 - 11.2024
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- CBRF
- Medication Aide
High School Diploma -
West Allis Central High School
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