Imaobong Iwok
Chicago,IL
Summary
An experienced and personable Client Support Associate with great clerical skills and respect for set organizational standards. Committed to working with customers to build effective and productive relationships while contributing to company success.
Overview
10
10
years of professional experience
Work History
Customer Service Agent, Contract
Coach
Chicago, IL
04.2022 - 04.2024
- Resolved customer complaints and disputes quickly and efficiently.
- Answered customer inquiries promptly and provided accurate information.
- Identified potential opportunities for upselling products or services.
- Followed up with customers to ensure satisfaction with the resolution of their issues.
- Managed large amounts of incoming calls on time.
- Handled customer concerns professionally and escalated issues when necessary.
- Ensured compliance with company policies while addressing customer needs.
Office Support Associate
Bob's Discount Furniture
Skokie, IL
02.2021 - 03.2022
- Greeted visitors at the front desk area in a professional manner.
- Accurately entered customer information and orders into the system.
- Processed invoices for payment according to company protocols.
- Built rapport with clients, earning their business.
- Maintained all open orders and courteously communicated status to clients.
- Worked daily reports according to Company requirements.
Stock Associate/Cashier
Fox's Clothing
Skokie, IL
09.2014 - 03.2020
- Performed daily opening and closing procedures such as counting the contents of cash drawers and checking all equipment for proper functioning.
- Maintained accurate inventory records by regularly performing stock counts and audits.
- Set up attractive visual displays in windows and on the sales floor.
- Responded efficiently to complaints from customers about quality issues or other matters related to their shopping experience.
- Processed customer purchases at checkout counter using cash register.
Education
Diploma - Medical Administration
Everest College
Skokie10-2013
High School Diploma -
Eko Girls Grammar School
Lagos, Nigeria06-1997
Skills
- Data Entry
- Clerical Support
- File management
- Complaint Handling
- Consultative Sales
Timeline
Customer Service Agent, Contract
Coach
04.2022 - 04.2024
Office Support Associate
Bob's Discount Furniture
02.2021 - 03.2022
Stock Associate/Cashier
Fox's Clothing
09.2014 - 03.2020
Diploma - Medical Administration
Everest College
High School Diploma -
Eko Girls Grammar School
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