Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Sherelle Mcfadden

Riverview,FL

Summary

Dynamic Claims Adjuster with a proven track record of identifying and managing existing and emerging risks associated with business activities. Committed to ensuring compliance with risk and compliance policies and procedures while efficiently handling moderately complex claims resolutions. Proficient in using estimating technology platforms for property insurance claims.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Agent, Contract

Arise
04.2020 - Current
  • Helped large volume of customers 100+ every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.

Claims Adjuster

One Call Care
10.2016 - 10.2022
  • Identified and handled existing and emerging risks stemming from business activities and job role
  • Ensured effective identification, measurement, monitoring, and control of risks associated with business activities
  • Followed written risk and compliance policies and procedures for business activities
  • Partnered with over 50 vendors and internal business partners to initiate inspections and facilitate moderately complex claims resolution
  • Investigated claim damages by conducting research from various sources, including insured parties, third parties, and external resources
  • Identified and resolved potential discrepancies resulting from unusual characteristics
  • Determined coverage concerns, Performed thorough inspection of medical cases and created appropriate estimates.
  • Analyzed investigation information to determine coverage and recommended claim resolution
  • Communicated with insured parties about coverage and addressed any issues that arose
  • Negotiated settlement amounts for claimed damages
  • Maintained accurate and current claim file documentation throughout claims process
  • Utilized proficient knowledge of estimating technology platforms to prepare claims estimates for moderate to complex property insurance claims
  • Worked with partner companies such as Hartford, Sedgwick, Liberty Mutual, Trader Joes, CIA, etc as special programs division that was dedicated to high profile cases

Education

Bachelor of Science -

University of South Florida (USF)
Tampa
01.2026

High School Diploma -

Teneroc Senior High School
Lakeland
05.2011

Skills

  • CNC Equipment
  • Account Management
  • Retail Sales Customer Service
  • Report Preparation
  • Accounts Payable and Accounts Receivable
  • Data Analysis
  • Medical Terminology

Certification

State Farm

Xactimate


Additional Information

  • Licenses: , CA License - ADJUSTER PRO, Tampa, FL August 2020 - License Number: G031908

Currently licensed in FL TX AL GA TN NC SC

  • Sate Farm certifications obtained
  • Xactimate trained
  • Simplicity trained
  • Sedgwick partner

Timeline

Customer Service Agent, Contract

Arise
04.2020 - Current

Claims Adjuster

One Call Care
10.2016 - 10.2022

Bachelor of Science -

University of South Florida (USF)

High School Diploma -

Teneroc Senior High School

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Sherelle Mcfadden