Imari Black
Fort Myers,FL
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Focused on providing professional service and support to every office visitor. Proficient in quickly and accurately answering questions and offering information. Diligent about scheduling appointments, managing packages and routing mail to recipients. Young motivated employee seeking entry-level opportunities to expand company growth with positive nature and excellent people skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Service Specialist
Florida Cancer Specialists
, FL
10.2023 - Current
- Performed administrative tasks such as filing, faxing documents, copying materials, and other clerical duties as needed.
- Worked alongside senior team members to learn related job tasks and roles.
- Assisted in scheduling appointments for patients, including follow-up visits.
- Ensured that all HIPAA guidelines were followed while handling confidential information.
- Verified patient demographic and billing information prior to appointment check-in.
- Greeted and registered patients upon arrival to the clinic.
- Updated patient information in database after every visit.
- Developed an effective schedule for all incoming appointments ensuring that no double bookings occurred.
Lead CSR
Lee Health Care Associates
Fort Myers, FL
02.2022 - 08.2023
- Provided administrative support to the Office Manager.
- Assisted in the onboarding process for new hires by preparing workspaces and materials.
- helped maintain positive/neutral work environment amongst team members
- Trained staff members to perform work activities and use computer applications.
- Developed strategies to improve the overall quality of customer experience.
- Assisted with front office duties such as photocopying, faxing, scanning documents.
- Coordinated with medical staff on any changes or updates to patient files.
- Answered multi-line telephone system, transferred calls appropriately and took messages.
Cashier Team Lead
Publix Super Markets Inc
Fort Myers, FL
05.2018 - 12.2021
- Answered customer questions and provided store information.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Verified customer age requirement for alcohol or tobacco purchases.
- Trained new team members in cash register operation, stock procedures and customer services.
- Processed refunds for damaged or broken merchandise.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Processed payments promptly for customers to exceed productivity standards.
Education
High School Diploma -
Fort Myers High
Fort Myers, FLSome College (No Degree) - Developmental Psychology
Bethune - Cookman University
Daytona Beach, FLSkills
- Hospitality Services
- Verbal and Written Communication
- Proficient in microsoft
- Customer Service-Oriented
- Scheduling and Calendar Management
- Multitasking and Prioritization
- Cash Transactions
- Strong sense of professionalism
- Advising Patents
- Data Entry Software
Languages
Certification
- class d security license
Timeline
Patient Service Specialist
Florida Cancer Specialists
10.2023 - Current
Lead CSR
Lee Health Care Associates
02.2022 - 08.2023
Cashier Team Lead
Publix Super Markets Inc
05.2018 - 12.2021
High School Diploma -
Fort Myers High
Some College (No Degree) - Developmental Psychology
Bethune - Cookman University
- class d security license
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