Imari Burris
Charlotte,NC
Summary
Dynamic professional with a diverse background in sales, banking, and media, offering four years of proven experience in sales and customer service. Exceptional communication skills and expertise in crafting targeted messages that resonate with clients. Proficient in managing client relationships, solving complex problems, and executing strategic content initiatives to drive results. Committed to delivering exceptional service and fostering long-lasting partnerships.
Overview
8
8
years of professional experience
Work History
Universal Banker
Truist
Gastonia, NC
06.2025 - Current
- Assist clients with account inquiries and transactions, ensuring accurate and efficient service delivery.
- Process loan applications and guided customers through various banking products and services.
- Educate clients on digital banking tools, improving user engagement and satisfaction levels.
- Collaborate with team members to streamline branch operations and enhance customer experience.
- Manage cash handling, balancing tills, and reconciling discrepancies with precision.
- Support branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
Contributing Writer
FanSided (Cat Crave)
01.2024 - Current
- Research and write insightful pieces for weekly online NFL sports blog, focusing on Carolina Panthers.
- Create detailed coverage drafts aimed at enhancing audience understanding and engagement.
- Deliver seamless on-site coverage of NFL Draft All-Star Senior Bowl Game.
- Craft engaging articles on Carolina Panthers, enhancing audience engagement and driving traffic.
Video Content Creator
The Real Ball Watcher
10.2023 - Current
- Produce content for Real Ball Watcher YouTube and Patreon channels. Host engaging discussions on sports topics. Edited videos to enhance viewer experience.
- Analyzing NFL draft film to identify player strengths and weaknesses. Support the evaluation of advanced analytics to enhance draft strategies.
- Developed engaging content strategies to enhance audience engagement across multiple platforms.
- Evaluated audience engagement, accumulating 201,000 hours of views and 20,000 hours of watch time, while approaching 3,000 subscribers.
Student Reporter
The Register (NC A&T)
01.2023 - 01.2024
- Oversaw comprehensive sports coverage for university events.
- Researched and wrote detailed game stories, capturing key moments and player highlights.
- Assisted in sharing real-time updates via social media platforms. Supported engagement by providing timely tweets during events. Contributed to content creation by drafting and posting live tweets.
- Facilitated post-game interviews to gather player insights and enhance fan engagement.
Sales Associate
Best Buy
01.2018 - 01.2021
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Executed warranty and return procedures to streamline product exchanges and enhance service efficiency.
- Assisted customers in identifying suitable products for their needs. Supported team members in achieving monthly sales targets. Facilitated product demonstrations to enhance customer understanding.
- Executed processing of online orders to ensure timely fulfillment.
- Managed receipt and storage of incoming inventory to ensure accurate stock levels.
Education
Bachelor of Science - Journalism & Mass Communication
North Carolina Agricultural & Technical State University
12-2024
Central Piedmont College
01-2021
Diploma - undefined
Olympic High School
01-2019
Skills
- Customer needs assessment
- Digital payment processing
- Cash handling proficiency
- Sales expertise
- Customer Service
- Client relationship management
- Analytical problem solving
- SEO & Content Strategy
- Metadata optimization
- Creative script development
- Microsoft Office (Word, Excel, PowerPoint) Video/Audio recording Final Cut Pro
- Adobe Premiere Cannon EOS M50 News Package
Timeline
Universal Banker
Truist
06.2025 - Current
Contributing Writer
FanSided (Cat Crave)
01.2024 - Current
Video Content Creator
The Real Ball Watcher
10.2023 - Current
Student Reporter
The Register (NC A&T)
01.2023 - 01.2024
Sales Associate
Best Buy
01.2018 - 01.2021
Diploma - undefined
Olympic High School
Bachelor of Science - Journalism & Mass Communication
North Carolina Agricultural & Technical State University
Central Piedmont College
ACTIVITIES/ACHIEVEMENTS
- Middle/High School Football player
- School Morning Show
- ASEC Club 2021
- Member of NC A&T Track & Field 2021
- NC A&T NABJ
- NC A&T ASPE
- AGGIE NEWS
- AGGIE CREATIVES Master Classes: NBCU Sports
- HBCU GO
- HBCU 1st Look Film Festival