Imari Poindexter
Columbus
Summary
Hardworking professional with hands-on experience in fast-paced hospitality settings delivering high-energy guest service, efficient order management, and responsible alcohol service. Skilled in POS operations, upselling, coordinating with kitchen and bar teams, and maintaining service accuracy while creating an engaging atmosphere. Brings strong communication, organization, and problem-solving abilities with a readiness to learn and take on greater responsibilities in guest-focused roles.
Overview
5
5
years of professional experience
4046
4046
years of post-secondary education
1
1
Certification
Work History
Server/bartender
Draftskings sports and social
Columbus
12.2022 - Current
- Delivered high-energy guest service in a fast-paced sports bar and entertainment environment
- Took food and beverage orders while providing menu recommendations and promoting featured specials
- Maintained full knowledge of cocktails, beer selections, and game-day promotions
- Managed multiple tables and bar guests simultaneously while ensuring accuracy and efficiency
- Operated POS systems to process orders, tabs, and payments quickly and accurately
- Checked IDs and enforced responsible alcohol service standards
- Created a welcoming, engaging atmosphere for guests during live sporting events
- Collaborated with kitchen and bar staff to ensure timely service and order accuracy
- Handled cash, credit transactions, and balanced registers at end of shift
Server
Fogo de Chão
Columbus
03.2025 - 02.2026
- Delivered high-end dining experiences in a fast-paced, fine-dining Brazilian steakhouse environment
- Educated guests on menu offerings, including continuous tableside service and traditional churrasco-style meats
- Coordinated with gauchos (meat servers) and kitchen staff to ensure timely, accurate service
- Provided attentive tableside service, including drink refills, plate clearing, and guest needs anticipation
- Managed multiple tables while maintaining professionalism and attention to detail
- Processed orders and payments accurately using POS systems
- Upsold premium menu items, wine, and specialty beverages to enhance guest experience and increase sales
- Maintained cleanliness and organization of dining areas in accordance with health and safety standards
- Resolved guest concerns promptly to ensure satisfaction and repeat business
- Demonstrated strong knowledge of menu, ingredients, and dietary accommodations
Office administrator assistant
NCUS TECH
Columbus
01.2023 - 01.2025
- Managed daily office operations to ensure efficiency and organization
- Answered and directed phone calls, emails, and in-person inquiries
- Scheduled appointments, meetings, and maintained calendars
- Organized and maintained filing systems (digital and physical)
- Acted as a point of contact between staff, management, and clients
- Handled confidential information with professionalism and discretion
- Entered and updated data in company databases and systems
- Ordered and managed office supplies and inventory
- Coordinated meetings, events, and office logistics
- Assisted with onboarding paperwork and employee records
- Used software such as Microsoft Office (Word, Excel, Outlook) or Google Workspace
- Created spreadsheets, presentations, and reports
- Managed printers, copiers, and general office equipment
Server
Taco Mac
Sandy Springs
07.2022 - 12.2023
- Knowing, recommending, and serving over 99+ beers and different cocktails
- Increased sales by upselling beer of the month.
- Performed multiple tasks at once, under heavy time constraints.
- Consistently accurate in relation to POS data entry, payment processing, till reconciliation and preparing bank deposits.
Server
The boiler
Atlanta
09.2021 - 06.2022
- Interaction with customers to provide an exceptional level of service.
- Helped to maintain the corporate image / culture at the restaurant.
- Performed multiple tasks at once, under heavy time constraints.
- Consistently accurate in relation to data entry, payment processing, till reconciliation and preparing bank deposits.
Education
High School Diploma -
Gahanna Lincoln
Columbus, OHHealthcare -
NCUS TEC
Columbus, OhioSkills
- Basic Microsoft Word
- Creative Problem-Solving
- Public speaking
- Flexibility
- Leadership
- Hospitality
- Organized Mindset
- Flexible Schedule
- Caregiver
- Product knowledge
- Attention to detail
- Multitasking
- Menu knowledge
- Order processing
- POS operation
- Upselling techniques
- Team coordination
- Customer engagement
- Specials promotion
Certification
- PHLEBOTOMY CERTIFICATION, 2024
- EKG CERTIFICATION, 2024
- CPR CERTIFICATION, 2024
- BLOOD PATHOGENS CERTIFICATION, 2024
Timeline
Server
Fogo de Chão
03.2025 - 02.2026
Office administrator assistant
NCUS TECH
01.2023 - 01.2025
Server/bartender
Draftskings sports and social
12.2022 - Current
Server
Taco Mac
07.2022 - 12.2023
Server
The boiler
09.2021 - 06.2022
High School Diploma -
Gahanna Lincoln
Healthcare -
NCUS TEC