Imari Stanley
Mobile
Summary
I am a competent professional seeking a career change to utilize my bachelor’s degree of science in criminal justice. Self-motivated, versatile, and goal-oriented professional with accomplished skills to collect, analyze, and resolve customer concerns. Efficient multi-tasker with a credible track record of being reliable, efficient, and adept.
Overview
10
10
years of professional experience
Work History
Mail Handler
United States postal service
08.2021 - Current
- Sorting incoming mail, preparing outgoing mail, and loading/unloading mail trucks.
- Promoted to Group Leader (2023) to guide the work unit ensuring efficient mail processing. And assigning tasks to individual mail handlers.
Customer Care Advocate
Results Company
09.2017 - 07.2021
- Customer care advocate specializing in active listening, empathizing, and resolving customer or business partners issues or concerns in a timely manner.
- Knowledgeable communicator to answer questions, fact find, and provide information about health care policies, services and products.
WellCare Representative
Expert Global Solutions
05.2015 - 10.2017
- Assisting with claim processing and member education regarding plan benefits, coverage and procedures to tenured and new existing members.
- Investigate and resolve concerns in accordance with WellCare grievance procedures and de-escalation tactics.
Pharmacy Tech
Rite Aid
03.2015 - 01.2017
- Prepare and dispense medications, managing inventories, filling prescriptions, labeling medications, processing payments, building rapport and providing excellent customer service.
- Process insurance claims and maintain patient records.
Education
Diploma -
Williamson High School
Mobile, AL01.2012
Bachelor’s degree - undefined
Faulkner University
Mobile, AL01.2023
Diploma - undefined
Virgina College
Mobile, AL01.2015
Skills
- Insurance verification
- Great customer service skills
- Data Entry
- Complete knowledge of HIPAA and OSHA
- Microsoft skills
- Strong ability to multitask
- Customer Care
- Customer Support
- Aseptic
- Medical Billing
- Records Management
- Compounding
- Operations Sterile
- Customer Service Call Center
- Knowledge of dosage calculations
Timeline
Mail Handler
United States postal service
08.2021 - Current
Customer Care Advocate
Results Company
09.2017 - 07.2021
WellCare Representative
Expert Global Solutions
05.2015 - 10.2017
Pharmacy Tech
Rite Aid
03.2015 - 01.2017
Bachelor’s degree - undefined
Faulkner University
Diploma - undefined
Virgina College
Diploma -
Williamson High School
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