IMARIA HEARD
Chicago,IL
Summary
Results-driven operations and logistics professional with hands-on experience in mechanical maintenance, team supervision, and process optimization. Strong background in equipment operation, inventory control, and fast-paced logistics environments. Skilled at problem-solving, customer service, and maintaining high operational standards. Currently pursuing an Associate Degree in Civil Engineering with interest in transitioning into industrial operations or supply chain roles.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
BlueCross BlueShield
Chicago, IL
01.2018
- - Managed high volumes of inbound and outbound calls.
- - Resolved customer inquiries professionally and efficiently.
- - De-escalated complaints and improved customer satisfaction rates.
Facilities Operations Associate
Crothall Healthcare
Hinsdale, IL
07.2023 - Current
- - Perform routine facility maintenance duties in a high-traffic healthcare setting.
- - Manage time-sensitive tasks adhering to health regulations.
- - Coordinate with teams to address facility needs efficiently.
Floor Technician / Custodial Supervisor
CleanPower, LLC
Country Club Hills, IL
02.2021 - 06.2023
- - Supervised custodial teams ensuring compliance with safety and quality standards.
- - Operated industrial machinery including buffers, extractors, and burnishers.
- - Trained new employees on equipment safety and processes.
- - Assisted with supply inventory control and scheduling.
Automotive Technician
Walmart
Country Club Hills, IL
08.2019 - 02.2021
- - Diagnosed, repaired, and performed routine maintenance on a wide range of vehicles.
- - Conducted safety inspections and ensured vehicles complied with state regulations.
- - Communicated with customers, explained diagnostics, and provided preventive maintenance recommendations.
- - Maintained inventory of tools and parts, contributing to efficient shop operations.
Education
Associate Degree - Civil Engineering
01.2025
Skills
- - Mechanical Diagnostics & Equipment Maintenance
- - Logistics & Dispatching Support
- - Inventory Control & Process Improvement
- - Team Supervision & Leadership
- - Safety & Quality Assurance Procedures
- - Customer Service & Complaint Resolution
- - Fast-Paced Operations & Time Management
Timeline
Facilities Operations Associate
Crothall Healthcare
07.2023 - Current
Floor Technician / Custodial Supervisor
CleanPower, LLC
02.2021 - 06.2023
Automotive Technician
Walmart
08.2019 - 02.2021
Customer Service Representative
BlueCross BlueShield
01.2018