Imed TOUMI
New Milford
Summary
Experienced Manager offering proven safety record, performance-oriented nature and strong history of accomplishment in management environments. A strong understanding of automotive technology and the automotive industry. Proficiency with industry-specific software. Excellent customer service, interpersonal, and communication skills. Strong organizational, decision making, and problem-solving skills. Ability to communicate with mechanics, customers, and management. Skillfully train and mentor team members to optimize performance and improve quality. Reliable, industrious and diplomatic in resolving concerns.
Overview
20
20
years of professional experience
Work History
Fleet Maintenance Manager
Twin America LLC (GRAYLINE BUS)
11.2012 - Current
- Experienced Trucks & Bus Service Advisor with 10+ years in the industry. Handles Repairs order and write up, order parts, and upsell products.
- Experienced in performing Buses inspections and advising outside customers on the best solutions for their automotive needs.
- Coordinate, schedule DOT inspection, and audit vehicle maintenance repairs to include preventative, mechanical and electrical repair to Buses.
- Greeting customers and directing them to available mechanics.
- Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
- Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
- Calling customers to advise them about service changes or Bus pick-up times.
- Maintaining positive customer relationships to ensure repeat business.
- Ensuring all details on services rendered and costs are related to customers and processing their payments.
- Liaising with service technicians about parts ordering and ensuring parts are available when needed.
- Prioritize and assign work to meet operation department needs
- Ensure quality, compliance, and safety of company’s assets
- Control repair, inventory, and labor costs
- Coach and mentor technicians and CSRs
- Monitor associate work levels
- Manage facilities, assuring a clean and safe working environment
- Handled all delegated tasks, including Accounting and Human Resources.
General Manager
Nile Restaurant & Lounge
02.2006 - 09.2011
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.
- Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Designed sales and service strategies to improve revenue and retention.
Administrative Coordinator
Racetrack Auto Center
04.2006 - 07.2011
- Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
- Evaluated employee job performance and motivated staff to improve productivity.
- Managed administrative processes and prepared key reports and documentation.
- Made travel arrangements and reservations for senior managers.
- Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
- Reorganized meeting spaces to maximize physical space without sacrificing comfort.
Education
MBA - Management Business Administration
Institute For Business And High Study Economic
Paris, FranceMaster of Science - Computer Engineering Technology
Institute For Business And Computer Science
09.1989
Skills
- Team building
- Problem resolution
- MS Office
- Relationship building
- Customer service
- Data management
- Organization
Languages
English
Full Professional
French
Full Professional
Arabic
Native or Bilingual
Timeline
Fleet Maintenance Manager
Twin America LLC (GRAYLINE BUS)
11.2012 - Current
Administrative Coordinator
Racetrack Auto Center
04.2006 - 07.2011
General Manager
Nile Restaurant & Lounge
02.2006 - 09.2011
Master of Science - Computer Engineering Technology
Institute For Business And Computer Science
MBA - Management Business Administration
Institute For Business And High Study Economic
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