Imelda Aguayo
Las Vegas,NV
Summary
Dedicated Housekeeping Manager with proven success in training and mentoring teams. Skilled in maintaining high cleanliness and safety standards, contributing to enhanced guest satisfaction and operational efficiency.
Results-driven professional with extensive experience in housekeeping management. Expertise in developing training programs and optimizing team performance, leading to improved customer satisfaction and streamlined operations. Committed to upholding a clean and safe environment.
Overview
12
12
years of professional experience
Work History
Housekeeping Manager
Crystal Shopping Center
10.2016 - 12.2021
- Supervised daily housekeeping operations to ensure cleanliness and safety standards were consistently met.
- Developed and implemented training programs for new staff, enhancing team efficiency and service quality.
- Conducted regular inspections common areas, identifying areas for improvement and corrective actions.
- Coordinated scheduling of staff to optimize labor efficiency while maintaining service levels.
Manager
Pizza Hut
04.2014 - 09.2016
- Developed and implemented staff training programs, enhancing team performance and customer service.
- Oversaw daily store operations, ensuring adherence to company policies and standards.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Rotated merchandise and displays to feature new products and promotions.
Manager
Target
02.2010 - 03.2014
- Supported project management by coordinating schedules and resources effectively.
- Maintained professional, organized, and safe environment for employees and patrons.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Education
High School Diploma -
Roosevelt High School
Los Angeles, CA06-1982
Skills
- Ordering cleaning supplies
- Training and mentoring
- Cleaning and sanitation
- Guest relations
Languages
Spanish
Native or Bilingual
Timeline
Housekeeping Manager
Crystal Shopping Center
10.2016 - 12.2021
Manager
Pizza Hut
04.2014 - 09.2016
Manager
Target
02.2010 - 03.2014
High School Diploma -
Roosevelt High School