Imelda Elias-Cruz
Bladensburg,Maryland
Summary
Highly reliable and punctual with a focus on customer service assistance and satisfaction. Fast learner and adapts to new environments quickly. Demonstrated ability to effectively communicate with customers and coworkers in both English and Spanish. Proficient in store opening and closing procedures and skilled in maintaining cleanliness and organization of work areas. Proven ability to handle multiple tasks with minimal supervision.
Multifaceted professional with a background in dental assistance and nursing support. Combines customer service excellence with patient care expertise, facilitating efficient appointment management and maintaining cleanliness in clinical settings. Demonstrates strong organizational skills and a commitment to quality care in fast-paced environments.
Multi-talented dental assistant with several years of expertise assisting with all areas of dental treatment. Committed to supporting administrative duties such as charting, records management and appointment setting while supporting dentists. Talented at closely monitoring patients during procedures to quickly address issues with pain or discomfort.
Exposure to different work settings, Very good on getting used to rushes, while making sure everything is safe for patients and in order
Overview
1
1
Certification
1
1
year of post-secondary education
5
5
years of professional experience
Work History
Dental Assistant
McCarl Dental Group
Greenbelt, Maryland
2025.11 - Current
- Assisted dentists with procedures and patient care during appointments.
- Prepared examination rooms and sterilized instruments for procedures.
- Managed patient records and scheduled appointments efficiently.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Took digital X-rays of teeth using radiographic equipment.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Greeted patients upon arrival at the office and escorted them to an examination room.
Certified Nursing Assistant
MedStar Health
Washington, District of Columbia
2025.03 - 2025.06
- Medical-Surgical CNA
- Assisted patients with daily living activities and personal hygiene.
- Monitored vital signs and reported changes to nursing staff.
- Maintained a clean and safe environment for patients
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Observed and reported unusual symptoms and changes to charge nurse.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Distributed drinking water and nourishment to residents.
Retail Sales Associate
Aeropostale
Hanover, Maryland
2021.08 - 2021.10
- Greeted customers and engaged in conversation to help with needs in professional manner.
- Developed strong interpersonal skills to effectively communicate with customers and coworkers.
- Maintained cleanliness of work areas throughout shift according to company standards.
- Gained experience in customer service, listening, understanding and resolving customer complaints and inquiries with a positive attitude.
Restaurant Cashier
la sirenita
Bladensburg, Maryland
2021.04 - 2021.07
- Assisted customers with menu selections, answering questions about ingredients and preparation methods.
- Greeted customers with smile to foster warm and welcoming environment.
- Memorized menu and sales policies to help customers make food selections.
- Maintained cleanliness of the dining area and ensured food safety standards were met.
- Demonstrated ability to handle multiple tasks at a time with minimal supervision.
- Greeted customers upon arrival, providing friendly service throughout their visit.
- Handled cash and credit transactions accurately to protect assets of company.
Education
License - CNA
Cambridge Nursing Academy
2024.03 - 2025.08
High School Diploma -
Bladensburg High School
Bladensburg, MarylandSkills
- Customer service
- Teamwork
- Customer assistance
- Teamwork and collaboration
- Reliability and punctuality
- Store opening and closing
- Excellent communication
- Following directions
- Patient care
- X-ray imaging
- Instrument sterilization
- Vital sign monitoring
Certification
- CNA
- CPR
Languages
- English, Advanced
- Spanish, Fluent
Timeline
Dental Assistant
McCarl Dental Group
2025.11 - Current
Certified Nursing Assistant
MedStar Health
2025.03 - 2025.06
License - CNA
Cambridge Nursing Academy
2024.03 - 2025.08
Retail Sales Associate
Aeropostale
2021.08 - 2021.10
Restaurant Cashier
la sirenita
2021.04 - 2021.07
High School Diploma -
Bladensburg High School