Imelda Hernandez
Marathon
Summary
Customer service expert with 20+ years of experience, dedicated to delivering exceptional service and ensuring customer satisfaction. Strong attention to detail and commitment to excellence in all tasks. Skilled in adapting to dynamic environments and managing pressure effectively. Recognized for strong attention to detail and unwavering commitment to job responsibilities. Ability to thrive in fast-paced environments and adapt to last-minute changes.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Human Resources Manager
Gage Properties, INC.
Marathon
05.2024 - Current
- Developed and implemented employee onboarding programs for new hires.
- Managed recruitment processes, including job postings and candidate screening.
- Advised management on employee relations issues and conflict resolution strategies.
- Maintained HR databases, ensuring accurate employee records and data integrity.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Created job postings, tracked applicants and maintained applicant database.
- Identified, screened and interviewed potential employees.
- Evaluated current HR processes and recommended changes when necessary to improve efficiency.
- Organized orientation sessions for new hires and provided them with onboarding information.
- Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
- Provided HR consultation services to leadership and department heads.
- Investigated employee relations matters through interviews with involved parties to ensure a fair resolution.
- Scheduled meetings with employees to address concerns and grievances.
- Organized team building activities to foster collaboration among staff members.
Office Clerk
WTG Fuels
Marathon
04.2008 - 04.2024
- Managed office correspondence and ensured timely distribution to appropriate departments.
- Processed incoming and outgoing mail to support daily operations effectively.
- Utilized software systems for efficient data entry and document preparation, contributing to streamlined office operations.
- Entered and maintained accurate data in company databases.
- Managed multi-line phone system, handling calls efficiently.
- Delivered administrative support to multiple departments.
- Assisted in inventory tracking and ordering office supplies as needed.
- Coordinated transportation schedules to ensure timely deliveries and optimal resource allocation.
- Reconciled accounts payable transactions to ensure accuracy.
- Scheduled and confirmed propane deliveries for the Trans Pecos region.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Reviewed and processed customer payments to maintain accurate financial records and support smooth transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Greeted visitors and directed them to appropriate personnel.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to customers' daily needs.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Responded to customer inquiries promptly, providing information and support.
Education
High School Diploma -
Marathon ISD
Marathon, TX05-2001
Skills
- Customer satisfaction
- Effective communication
- Proactive problem solving
- Critical thinking
- Attention to detail
- Organizational skills
- Time management
- Adaptability
- Dependability
- Multi-line telephone operation
- Data entry accuracy
Certification
- Human Resources Generalist Certificate
Timeline
Human Resources Manager
Gage Properties, INC.
05.2024 - Current
Office Clerk
WTG Fuels
04.2008 - 04.2024
High School Diploma -
Marathon ISD