Job Search Status
Open to workDesired start date: 2 weeks notice
Open To Work
IMELDA KESSLER
Fuquay-Varina,NC
Work Preference
Summary
Dedicated Nutrition Service Associate with strong skills in customer support, complaint handling, and quality assurance. Passionate about enhancing customer experiences through effective communication and organization. Proven abilitoy to manage multiple tasks while maintaining a clean and organized environment, ready to support team success and operational excellence.
Overview
31
31
years of professional experience
Work History
Nutrition Service Associate
Intermountain Healthcare
Billings, MT
07.2023 - Current
- Performed cash, card, and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Contributed to clean and safe shopping environment. Performed regular sanitation of checkout area.
- Managed cash drawer accurately, ensuring all transactions balanced at end of the day.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Stocked, tagged and displayed merchandise as required.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with inquiries, providing exceptional service to enhance shopping experience.
Cashier/Food Server
Asian Seagrill and Japanese Steakhaus
Billings, MT
01.2016 - 12.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Handled cash and credit transactions, ensuring accurate financial reporting.
- Greeted customers entering store and responded promptly to customer needs.
- Assisted in training new staff on operational procedures and customer service standards.
- Collaborated with kitchen staff to manage orders and streamline service delivery.
- Managed multi-tasking in a fast-paced environment, prioritizing tasks effectively during peak hours.
- Served food and beverages promptly with focused attention to customer needs.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Bussed and reset tables to keep dining room and work areas clean.
Restaurant Food Server
Cracker Barrell Old Country Store
Billings, MT
05.2022 - 06.2025
- Provided exceptional customer service, ensuring positive dining experiences for guests.
- Managed multiple tables efficiently, prioritizing tasks to enhance service flow.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new servers on menu knowledge and service protocols.
- Developed rapport with regular customers, increasing repeat visit rates.
- Maintained a clean and organized dining area, ensuring a welcoming atmosphere for guests.
- Streamlined order-taking process by quickly entering orders into POS system, reducing wait times for customers.
- Enhanced customer satisfaction by providing attentive service and anticipating dining needs.
- Contributed to increased restaurant revenue by upselling menu items and suggesting daily specials.
- Bussed and reset tables to keep dining room and work areas clean.
OWNER/General Manager of Operations
Nautica Tours & Travel / World Hub Travel & Tours
Caloocan City, Phils
06.1995 - 04.2016
- Developed and implemented effective operational strategies to enhance business efficiency.
- Managed financial planning, budgeting, and forecasting to drive profitability and growth.
- Cultivated strong relationships with clients, enhancing customer satisfaction and retention rates.
- Oversaw daily operations, ensuring compliance with industry regulations and standards.
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Education
No Degree - Accounting
University of The East
Caloocan City03-1986
High School Diploma -
Marilao National Trade School
Marilao, Bulacan03-1981
No Degree - Elementary
Meycauayan Central School
Meycauayan, Bulacan01-1976
Skills
- Customer support
- Conflict resolution
- Quality assurance
- Dietary guidelines
- POS experience
- Multitasking and organization
- Patience and tolerance
Languages
Tagalog/English
Timeline
Nutrition Service Associate
Intermountain Healthcare
07.2023 - Current
Restaurant Food Server
Cracker Barrell Old Country Store
05.2022 - 06.2025
Cashier/Food Server
Asian Seagrill and Japanese Steakhaus
01.2016 - 12.2025
OWNER/General Manager of Operations
Nautica Tours & Travel / World Hub Travel & Tours
06.1995 - 04.2016
No Degree - Accounting
University of The East
High School Diploma -
Marilao National Trade School
No Degree - Elementary
Meycauayan Central School