Keegan Brogan
Portland,OR
Summary
Hardworking administrative professional that offers great people skills, organized file management. Enhances office operations by staying on top of school and staff needs. Experience with electronic recordkeeping.
Experienced with dietary management and meal preparation, ensuring balanced nutritional offerings. Utilizes teamwork and attention to detail to maintain high standards of dietary compliance and meal service. Strong understanding of fostering positive dining experiences and meeting diverse dietary needs efficiently.
Overview
17
17
years of professional experience
Work History
Nutrition Service Worker
North Clackamas School District
Portland, OR
04.2023 - Current
- Prepared and served nutritious meals in accordance with dietary guidelines.
- Maintained cleanliness and organization of food service areas to ensure compliance with health standards.
- Assisted with food inventory management, tracking supplies, and minimizing waste.
- Collaborated with kitchen staff to implement efficient meal delivery processes.
- Oversaw daily operations, ensuring timely meal preparation and service during peak hours.
- Conducted routine cleaning tasks within the kitchen area, upholding high standards of hygiene throughout all workspaces.
- Performed daily temperature checks on refrigerators and freezers, ensuring proper storage conditions for perishable items.
- Maintained a positive work atmosphere by fostering teamwork among colleagues and demonstrating strong communication skills.
- Demonstrated flexibility to adapt quickly to changing needs or last-minute menu adjustments due to unforeseen circumstances.
- Operated various kitchen equipment safely while adhering to established protocols for usage and maintenance.
- Improved efficiency in the kitchen by assisting with food preparation tasks such as chopping vegetables, portioning ingredients.
Dental Service Representative
Moda Health
Portland, OR
01.2012 - 01.2017
- Answered calls from dental offices with inquiries in a professional manner.
- Provided excellent customer service by addressing needs in a timely fashion.
- Resolved customer complaints promptly and efficiently.
- Managed incoming calls from customers as well as dental offices seeking assistance with their insurance or other services.
- Resolved concerns with friendly and knowledgeable service.
- Upheld strict standards for quality and performance.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Cultivated relationships with teammates to assist with inquiries or resolve problems.
- Consulted with customers, dental offices, as well as team members regarding needs and addressed concerns.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline support and assistance with insurance claims and benefits.
- Worked closely with supervisors to ensure that tasks were completed according to company standards.
- Resolved customer concerns with friendly and knowledgeable service.
Scheduling Coordinator
Dr. Westover D.M.D.
West Linn, OR
01.2009 - 01.2011
- Created and maintained employee schedules to ensure adequate staffing levels.
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Collected payments from patients in accordance with established policies and procedures.
- Assisted in the maintenance of dental equipment and supplies inventory.
- Performed administrative tasks such as filing documents, preparing reports, ordering supplies.
- Created a welcoming environment for patients by providing exceptional customer service at all times.
- Responded to inquiries from patients regarding their accounts or dental services offered.
- Managed front desk operations including scheduling appointments, collecting payments.
- Prepared correspondence letters for insurance companies related to claims processing.
- Verified patient's eligibility for benefits under various insurance plans.
- Processed referrals to specialists when required by the dentist.
- Ensured that all HIPAA regulations were followed while handling confidential patient information.
- Organized patient charts prior to each appointment in order to save time during check-in process.
- Verified, updated and entered patient information into system.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Arranged documents for insurance claims.
- Received and distributed incoming fax, mail and parcels to staff to facilitate communication.
- Scheduled and confirmed patient appointments and consultations.
- Routed laboratory or diagnostic results to appropriate staff.
Education
Some College (No Degree) - Dental Assisting
Concorde Career Institute
Portland, ORSkills
- Payment Acceptance
- Customer Relations
- Customer Support
- Schedule Management
- Account Updates
- Calendar Management
- Product Knowledge
- Data Entry
- Information Security
- Inbound and Outbound Calling
- Complaint Resolution
- Paperwork Processing
- Scheduling
- Call Management
- Courteous Demeanor
- Problem Resolution
- Computer Proficiency
- Customer Service
- Filing
- Professional Telephone Demeanor
- Receiving Support
- Adaptive Team Player
- Documentation
- Positive and Professional
- Client Relations
- Food preparation
- Sanitation practices
- Health promotion
- Meal planning
- Allergen awareness
- Menu development
- Nutrition
- Written and verbal communication
- Sanitation rules and regulations
- Teamwork
- Teamwork and collaboration
- Customer service
- Team player
- Problem-solving
- Warm and friendly
- Problem-solving abilities
- Professional attitude
- Time management
- Kitchen organization
- Food safety
Education and Training
other
Timeline
Nutrition Service Worker
North Clackamas School District
04.2023 - Current
Dental Service Representative
Moda Health
01.2012 - 01.2017
Scheduling Coordinator
Dr. Westover D.M.D.
01.2009 - 01.2011
Some College (No Degree) - Dental Assisting
Concorde Career Institute