Wanda Dillard
Waynesboro,VA
Summary
Dynamic and reliable professional with extensive experience in food service and customer interaction at AugustaHealthcare. Proven ability to enhance customer satisfaction through exceptional service and adherence to sanitation guidelines. Skilled in problem-solving and time management, consistently achieving high standards in fast-paced environments. Committed to continuous improvement and teamwork.
An articulate, confident professional with impeccable interpersonal and communication skills both on the telephone and in person. Energetic and results-oriented with a high level of accuracy and strong attention to detail. Possesses strong commitment to team environment dynamics with the ability and follow leadership directives at appropriate times. Intermediate computer skills working with Internet research, email and Microsoft Suite.
Overview
39
39
years of professional experience
Work History
Nutrition Service Worker
AugustaHealthcare
Fishersville, VA
10.2025 - Current
- Operated kitchen equipment efficiently, maintaining proper usage protocols for safety compliance.
- Collaborated with team members to deliver timely meal services during peak hours.
- Conducted inventory checks and assisted in restocking supplies to maintain kitchen operations.
- Delivered exceptional customer service during meal times, addressing patient concerns and requests promptly.
- Contributed to a clean and safe food service environment by following strict sanitation guidelines.
- Ensured timely delivery of meals to patients'' rooms, coordinating with nursing staff for efficient service.
- Conducted routine cleaning tasks within the kitchen area, upholding high standards of hygiene throughout all workspaces.
Wrapper Operator
Hershey
Stuarts Draft, VA
02.2020 - Current
- Operated high-speed packaging machinery, ensuring efficient and accurate wrapping of chocolate products.
- Monitored production flow, identifying and resolving minor equipment issues to minimize downtime.
- Conducted routine quality checks on finished products, maintaining adherence to company standards.
- Collaborated with team members to optimize workflow and improve packaging processes.
- Implemented process improvements that reduced waste during packaging operations, contributing to overall efficiency.
- Maintained cleanliness and organization of work area, promoting a safe and efficient production environment.
- Maintained safety protocols at all times, preventing accidents and injuries among coworkers.
- Improved packaging quality by consistently monitoring and adjusting machine settings.
- Facilitated smooth transitions between shifts by communicating effectively with incoming operators about machine status and any outstanding issues.
- Exceeded performance expectations by swiftly adapting to changes in production schedules.
- Reduced downtime with proactive equipment maintenance and troubleshooting.
- Achieved efficient production by effectively operating and maintaining wrapper machines.
- Minimized waste with careful attention to detail during the wrapping process.
- Maximized productivity by keeping a clean and organized workspace during operation shifts.
- Complied with all company policies, procedures, and regulations relevant to the Wrapper Operator role.
- Consistently met or exceeded daily production targets while adhering to high-quality standards.
Kitchen Assistant
Regency of AugustaHealth
Fishersville, VA
05.2024 - 10.2024
- Assisted in food preparation, ensuring compliance with health and safety standards.
- Operated kitchen equipment, maintaining cleanliness and efficiency during service hours.
- Collaborated with team members to streamline food assembly processes for timely delivery.
- Supported inventory management by tracking stock levels and notifying supervisors of shortages.
- Executed daily cleaning tasks to uphold sanitation guidelines in kitchen areas.
- Contributed to menu preparation by assisting chefs with ingredient sourcing and organization.
- Assisted chefs in food preparation tasks, resulting in timely meal service.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Enhanced kitchen efficiency by maintaining clean and organized workstations.
- Utilized knife skills to expertly chop, slice, and dice ingredients as needed for recipes.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Ensured proper storage of ingredients to maintain freshness and reduce waste.
- Assisted in reducing kitchen waste through careful portion control measures.
- Promoted accident prevention through proper and acceptable levels of sanitation and cleanliness of kitchen.
- Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
- Streamlined dishwashing processes, enabling a faster turnaround time for serving customers.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Cleaned and maintained work areas, equipment and utensils.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
Cashier
Bath and Body Work
Waynesboro, VA
06.2023 - 11.2023
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained cleanliness and organization of sales floor and merchandise displays.
- Handled customer inquiries and resolved issues to ensure satisfaction.
- Conducted inventory checks and restocked products as needed to minimize shortages.
- Greeted customers entering store and responded promptly to customer needs.
- Monitored cash register for discrepancies, ensuring accuracy in financial reporting.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Mixer Operator
McKee Foods
Waynesboro, VA
02.1991 - 02.2020
- Operated mixing equipment to ensure consistent product quality and adherence to specifications.
- Monitored ingredient measurements for accuracy, minimizing waste and enhancing efficiency.
- Conducted routine maintenance on mixers to maintain optimal performance and safety standards.
- Trained new operators on equipment operation, safety protocols, and quality control measures.
- Adhered to food safety regulations and company policies, promoting a culture of cleanliness and compliance.
- Complied with all company policies regarding food safety and sanitation, ensuring the production of high-quality, safe products for consumers.
Rural Mail Carrier
Waynesboro Post Office
Waynesboro, VA
06.2015 - 07.2016
- Delivered mail efficiently to rural routes, ensuring timely and accurate service.
- Operated postal vehicles safely while adhering to traffic regulations and safety protocols.
- Maintained accurate records of deliveries and collected payments for services rendered.
- Managed customer inquiries effectively, providing assistance with postal services and information.
- Conducted regular inspections of delivery equipment to ensure operational readiness and compliance.
- Developed strong relationships with rural customers through consistent communication and exceptional service quality.
- Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
- Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
- Achieved high levels of accuracy in mail sorting and delivery by consistently double-checking addresses and package labels.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Maintained records on customers with mail forwarding and change of address requests.
- Organized mail ahead of delivery runs for correct routing.
- Handled sensitive materials confidentially, protecting customer privacy and meeting USPS guidelines for secure mailing practices.
- Provided excellent customer service, addressing concerns and assisting with inquiries from rural customers.
- Enhanced customer satisfaction by providing timely and accurate mail delivery to rural areas.
- Sorted mail according to order of address appearance for easy access in field.
- Distributed items on time and to correct locations for punctual, professional mail services.
- Remained physically fit to safely lift and transport packages weighing up to 70 pounds.
- Signed and received mail with signature requirements upon delivery and loading.
Cashier
Kroger
Waynesboro, VA
02.1989 - 02.1991
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Handled cash, credit, and digital payments accurately during peak hours.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Cashier
IGA
Waynesboro, VA
02.1987 - 02.1989
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Handled cash, credit, and digital payments accurately during peak hours.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Education
High School Diploma - Business
Waynesboro High School
Waynesboro, VA06.1988
Skills
- Microsoft office
- Sanitation practices
- Health food services
- Teamwork
- Teamwork and collaboration
- Customer service
- Team player
- Problem-solving
- Warm and friendly
- Time management
- Attention to detail
- Professional attitude
- Cleaning and sanitizing
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Customer satisfaction
- Active listening
- Food safety
- Cash handling
- Customer interaction
- Team building
- Conflict resolution
- Goal setting
- Sanitation guidelines
- Payment processing
- Time management abilities
- Continuous improvement
- Written communication
Timeline
Nutrition Service Worker
AugustaHealthcare
10.2025 - Current
Kitchen Assistant
Regency of AugustaHealth
05.2024 - 10.2024
Cashier
Bath and Body Work
06.2023 - 11.2023
Wrapper Operator
Hershey
02.2020 - Current
Rural Mail Carrier
Waynesboro Post Office
06.2015 - 07.2016
Mixer Operator
McKee Foods
02.1991 - 02.2020
Cashier
Kroger
02.1989 - 02.1991
Cashier
IGA
02.1987 - 02.1989
High School Diploma - Business
Waynesboro High School