VANESLA WILLIAMS
McGehee,AR
Summary
My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company’s productivity and reputation. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
18
18
years of professional experience
Work History
DFA Service Representative
Department of Finance & Administration/Child Support
11.2009 - Current
- The DFA Service Representative is responsible for examining evidentiary records, contracts, tax returns, or child support case management activities, and may also compute penalties and refunds, and collect fees, child support payments, or arrearage amounts
- This position is governed by state and federal laws and agency/institution policy.
DFA Service Representative/Cashier
Department of Finance & Administration/AR State Revenue
10.2007 - 11.2009
- Job duties: answer phones, greet customers, called court house to verify assessment and payment of personal taxes
- Knowledge of the principles and practices of organizational management and public administration
- Knowledge of either tax, motor vehicle, driver's license services
- Knowledge of accounting
- Ability to provide information and assistance to taxpayers regarding laws, regulations, and reporting procedures
- Ability to identify and correct discrepancies in evidentiary records, tax returns, financial, or payments records
- Ability to train and instruct new employees on procedures and the interpretation and application of laws.
USDA HVI Check Test Program
USDA Cotton Division
08.2005 - 11.2005
- Job duties: Universal Cotton Standards consist of color and leaf grade standards, calibration cottons for length, strength, uniformity index and micronaire, and verification standards for instrument color and trash content
- Physical cotton standards, used for manual grading and instrument testing of cotton, are utilized by cotton classification facilities around the world for the purpose of providing quality measurement data based on internationally recognized and accepted levels.
Education
Criminal Justice
University of Arkansas at Monticello
Monticello, ARDrew Central High School
Monticello, ARBusiness Technology
UAM College of Technology-McGehee
McGehee, AR05.2005
Skills
- Exceptional Customer Service
- Payment Acceptance
- Customer Support
- Customer Relations
- Data Entry
- Paperwork Processing
- Data Collection
- Appointment Scheduling
- Call Management
- Active Listening
- Administrative Support
- Professional Telephone Demeanor
- Filing
- Clerical Support
- Staff Training
- Key Holder Experience
- Calendar Management
- Proofreading
- Microsoft Excel
- Money Handling Abilities
- Call Center Operations
- Service Standard Compliance
- Report Preparation
- Store Maintenance
- Documentation
- In Person or Phone Customer Assistance
- Payment Collection
- Payment Processing
- Money Handling
- Payment Posting
- Drawer Balancing
- Multitasking Abilities
- Empathy for clients
- Patience
- Self-motivation
- Organizational skills
- Collaboration
- Flexibility
- Multitasking
- Technical proficiency
- Attentiveness
- Tenacity
- Attentiveness
- Humor
- Conflict Resolution
- Communication
- Decision – making skills
- Transparency
- Critical Thinking
- Complaint Resolution
- Technical Support
- Computer Proficiency
- Microsoft Outlook
- Verbal/Written Communication
- Answering Questions
- Logging Call Information
- Training Experience
- Calm and Professional Under Pressure
- Work Prioritization
- Willingness to Learn
Special Skills
Multi Phone Lines, Ten Key Calculators, Word Perfect, Word, Excel, Access, Outlook, Fax Machine, Copier Machine, Postage Meter, Label Maker Machine, Transcribing Machine, Electronic File Scanner, Two Screen Computers
Timeline
DFA Service Representative
Department of Finance & Administration/Child Support
11.2009 - Current
DFA Service Representative/Cashier
Department of Finance & Administration/AR State Revenue
10.2007 - 11.2009
USDA HVI Check Test Program
USDA Cotton Division
08.2005 - 11.2005
Criminal Justice
University of Arkansas at Monticello
Drew Central High School
Business Technology
UAM College of Technology-McGehee
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