Imelda Razo
Gainesville,GA
Summary
Middle Grades Education major seeking to work alongside professional staff to meet student needs.
Committed to expanding my skills. Team-minded when collaborating with teachers and implementing lesson plans for the classroom. Previous experience assisting teachers in the classroom and working in small groups.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Lee Towns Agency
01.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Generated quotes and proposals for clients to match individual needs.
- Increased sales and customer satisfaction for Spanish speaking customers
Food Cashier
La Villita
02.2019 - 10.2020
- Operated and sanitized kitchen and food preparation equipment.
- Operated cash register to process sales transactions, handle cash and make change.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
- Completed order entries and verified correctness with customers to reduce post-order errors.
Education
Bachelor of Science - Middle Grades Education
University of North Georgia
Dahlonega, GA05.2025
High School Diploma -
Gainesville High School
Gainesville, GA05.2021
Skills
- Active Listening
- Spanish Interpreting
- Team Collaboration
- Microsoft Word
- Student and Faculty Communication
- Small Group Instruction
Certification
- Licensed Property & Casualty - May 2023 - May 2025
Timeline
Customer Service Representative
Lee Towns Agency
01.2021 - Current
Food Cashier
La Villita
02.2019 - 10.2020
Bachelor of Science - Middle Grades Education
University of North Georgia
High School Diploma -
Gainesville High School
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