Overview
Work History
Education
Skills
Languages
Timeline
Generic

Imelda Rodriguez

Wichita,KS

Overview

9
9
years of professional experience

Work History

Command Rep 3

everOn
Wichita, KS
01.2024 - Current
  • 1. Dispatch on burglary and fire alarms with precise information relating alarm.
  • 2. Run the shift with 35-45 reps and ensure service level is maintained.
  • 3. Communicate with leadership to ensure the shift runs without any issues.
  • 4. Run reports every hour and go over the data to make the correct assignments of people according to need in the shift.
  • 5. Assist reps with questions regarding procedure and how to handle alarms.
  • 6. Communicate with other departments to fix account issues.

Monitoring Dispatcher

Everon
Wichita, KS
08.2021 - 01.2024
  • Monitor alarms: Use cameras, alarms, and communication systems to detect and analyze real-time data
  • Respond to calls: Answer phone calls and respond to alarms in a timely and professional manner
  • Dispatch security: Dispatch security officers or proper police or fire department to the scene of alarms or crimes
  • Coordinate with others: Collaborate with internal departments and local branches to manage events
  • Document events: Maintain accurate records of events, actions taken, and communications
  • Provide updates: Communicate clear and concise updates to stakeholders during an event
  • Identify vulnerabilities: Report potential security vulnerabilities or equipment malfunctions
  • Train others: Assist in training new dispatchers and participating in drills
  • Maintain security: Follow company procedures and policies to maintain building security

Patient Representative

Ascension Via Christi
Wichita, KS
08.2020 - 08.2021

Billing Representative

Ascension Via Christi
Wichita, KS
08.2019 - 08.2020

Banker

INTRUST Bank
Wichita, KS
02.2019 - 04.2019

Product Support Specialist

INTRUST Bank
Wichita, KS
08.2018 - 02.2019

Banker

INTRUST Bank
Wichita, KS
01.2017 - 08.2018

Cashier

Lowe's Home Improvement
Wichita, KS
04.2016 - 01.2017

Banker

Tiger Financial Management
Wichita, KS
12.2015 - 04.2016

Education

High School Diploma -

Socorro HS
El Paso, TX
06-2012

Skills

  • Needs analysis
  • Telephone reception
  • Customer support
  • Retention strategies
  • Market research
  • Paperwork processing
  • Ability to multitask Adept at MS Office Extremely team oriented
  • Exceptional attention to detail
  • Proficient in problem solving
  • Possess strong analytical ability

Languages

Spanish
Professional

Timeline

Command Rep 3

everOn
01.2024 - Current

Monitoring Dispatcher

Everon
08.2021 - 01.2024

Patient Representative

Ascension Via Christi
08.2020 - 08.2021

Billing Representative

Ascension Via Christi
08.2019 - 08.2020

Banker

INTRUST Bank
02.2019 - 04.2019

Product Support Specialist

INTRUST Bank
08.2018 - 02.2019

Banker

INTRUST Bank
01.2017 - 08.2018

Cashier

Lowe's Home Improvement
04.2016 - 01.2017

Banker

Tiger Financial Management
12.2015 - 04.2016

High School Diploma -

Socorro HS

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Imelda Rodriguez