Imelda Rodriguez
Wichita,KS
Overview
9
9
years of professional experience
Work History
Command Rep 3
everOn
Wichita, KS
01.2024 - Current
- 1. Dispatch on burglary and fire alarms with precise information relating alarm.
- 2. Run the shift with 35-45 reps and ensure service level is maintained.
- 3. Communicate with leadership to ensure the shift runs without any issues.
- 4. Run reports every hour and go over the data to make the correct assignments of people according to need in the shift.
- 5. Assist reps with questions regarding procedure and how to handle alarms.
- 6. Communicate with other departments to fix account issues.
Monitoring Dispatcher
Everon
Wichita, KS
08.2021 - 01.2024
- Monitor alarms: Use cameras, alarms, and communication systems to detect and analyze real-time data
- Respond to calls: Answer phone calls and respond to alarms in a timely and professional manner
- Dispatch security: Dispatch security officers or proper police or fire department to the scene of alarms or crimes
- Coordinate with others: Collaborate with internal departments and local branches to manage events
- Document events: Maintain accurate records of events, actions taken, and communications
- Provide updates: Communicate clear and concise updates to stakeholders during an event
- Identify vulnerabilities: Report potential security vulnerabilities or equipment malfunctions
- Train others: Assist in training new dispatchers and participating in drills
- Maintain security: Follow company procedures and policies to maintain building security
Patient Representative
Ascension Via Christi
Wichita, KS
08.2020 - 08.2021
Billing Representative
Ascension Via Christi
Wichita, KS
08.2019 - 08.2020
Banker
INTRUST Bank
Wichita, KS
02.2019 - 04.2019
Product Support Specialist
INTRUST Bank
Wichita, KS
08.2018 - 02.2019
Banker
INTRUST Bank
Wichita, KS
01.2017 - 08.2018
Cashier
Lowe's Home Improvement
Wichita, KS
04.2016 - 01.2017
Banker
Tiger Financial Management
Wichita, KS
12.2015 - 04.2016
Education
High School Diploma -
Socorro HS
El Paso, TX06-2012
Skills
- Needs analysis
- Telephone reception
- Customer support
- Retention strategies
- Market research
- Paperwork processing
- Ability to multitask Adept at MS Office Extremely team oriented
- Exceptional attention to detail
- Proficient in problem solving
- Possess strong analytical ability
Languages
Spanish
Professional
Timeline
Command Rep 3
everOn
01.2024 - Current
Monitoring Dispatcher
Everon
08.2021 - 01.2024
Patient Representative
Ascension Via Christi
08.2020 - 08.2021
Billing Representative
Ascension Via Christi
08.2019 - 08.2020
Banker
INTRUST Bank
02.2019 - 04.2019
Product Support Specialist
INTRUST Bank
08.2018 - 02.2019
Banker
INTRUST Bank
01.2017 - 08.2018
Cashier
Lowe's Home Improvement
04.2016 - 01.2017
Banker
Tiger Financial Management
12.2015 - 04.2016
High School Diploma -
Socorro HS