Imelda Stephen
Lathrop,CA
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
20
20
years of professional experience
Work History
Costumer Service Representative
United Airlines
07.2024 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gate and jetbridge trained.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Front Office Manager
Townplace Suites Marriott
Pleasanton, California
11.2023 - 07.2024
- Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
- Assisted in recruiting, training, evaluating and developing staff members.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
Front Desk Agent
Pleasanton Marriott
Pleasanton, CA
11.2022 - 01.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Prioritized and organized tasks to efficiently accomplish service goals.
Instructional Aide
RiverIslands Academy
Lathrop, CA
08.2021 - Current
- Provided classroom support throughout planned instruction and individual lessons.
- Worked one-on-one with special needs students to help navigate through school challenges.
Hotel Night Auditor
Courtyard by Marriott
Arcueil, France
06.2018 - 07.2021
- Ready to take on duties and tasks for kitchen, bar and server help at the restaurant during peak periods or staff absences.
- Provided outstanding customer service to new and long-standing customers.
- Manage audit along side with Accounting for any discrepancies.
Front Desk Agent
Hilton Hotel (Double Tree by Hilton)
Fremont, USA
01.2006 - 02.2008
- High energy and a positive attitude.
- Awarded "Employee of the Month and " Catch me at my best" award.
- Posted charges, updated accounts and issued bills to departing guests.
Education
Certified Medical Assistant -
Bradford College of Nursing
Stockton, CA08.2022
High School Diploma -
Fremont Adult & Continuing Education
Fremont, CA08.2004
Skills
- BLS and CCMA certified
- Ability to work independently or as part of a team
- Flexibility and adaptability to different situations
- Professionalism and discretion
- Fluency in French , Malay language
- Venipuncture and Phlebotomy
Reference
David Bartolotti - United Airlines - 808 740 4550
Timeline
Costumer Service Representative
United Airlines
07.2024 - Current
Front Office Manager
Townplace Suites Marriott
11.2023 - 07.2024
Front Desk Agent
Pleasanton Marriott
11.2022 - 01.2024
Instructional Aide
RiverIslands Academy
08.2021 - Current
Hotel Night Auditor
Courtyard by Marriott
06.2018 - 07.2021
Front Desk Agent
Hilton Hotel (Double Tree by Hilton)
01.2006 - 02.2008
Certified Medical Assistant -
Bradford College of Nursing
High School Diploma -
Fremont Adult & Continuing Education