Imesha McClure
Senior Operations Manager
Marietta,GA
Summary
Operations Manager/Logistics Professional/Data Analysis
Efficient professional with 13 years operational management experience, proven knowledge of team building and problem solving. My goals are to leverage my skillset to successfully fill an operations Manager e to continue the company’s initiatives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations Manager
ABE'S LOGISTICS, INC
Austell, GA.
04.2019 - Current
- Supervised and directed employee’s (21) in a fleet of 15 trucks (Transit, P1000, Cut Away, 26ft Box Truck) (including pre- shifts) with a focus on outstanding quality, customer deliverables and safety performance identifying and overseeing improvement
- Managed two separate lines of transportation for FedEx: Ground deliveries which includes business and home deliveries
- Plan daily manpower needs and set schedules to ensure customers’ freight is delivered and picked-up timely and damage free
- Creating solutions to solve any problems that occurs during daily routes
- Monitor drivers' daily performance, daily delivery “ILS” impact, and daily service level of 99%
- Plan daily manpower needs and set schedules to ensure customers’ freight is delivered and picked-up timely and damage free
- Oversee and manage performance goals to make necessary process adjustments and ensure that policies and procedures are being followed
- Perform weekly scanner checks to ensure that the equipment is at its maximum operable levels
- Run Dynamic Route Optimizations (DRO) nightly to delegate all delivery task for the next day
- Execute End of Day (EOD) reports, Garnishments, Monthly Maintenance Reports and Pickup & Load (P&L)
- Assist customers with rate quotes, claim information and setting appointments
- Build relationships and positive communications with all business partners to ensure customers’ and company’s service standards are met Implement a contingency plan for safety violation
Supervisor
GA SJM EXPRESS, INC
Austell
09.2010 - 04.2019
- Supervised and directed employee’s (12) in a fleet of 10 trucks (Transits, P1000, Cut Away, 26ft Box Truck) (including pre- shifts) with a focus on outstanding quality, customer deliverables and safety performance identifying and overseeing improvement
- Manage two separate lines of transportation for FedEx: Ground deliveries which includes business and bulk deliveries
- Monitor drivers' daily performance, daily delivery “ILS” impact, and daily service level of 99%
- Plan daily manpower needs and set schedules to ensure customers’ freight is delivered and picked-up timely and damage free
- Assist customers with rate quotes, claim information and setting appointments
- Build relationships and positive communications with all business partners to ensure customers’ and company’s service standards are met Implement a contingency plan for safety violation, monitored D.O.T regulations
- Supervised the hiring process including interviewing, training new hires, behind the wheel training along with prepared schedules, address performance, and enforcing corrective actions
- Covey job expectations, managed safe injury/accident-free workplace and problem solving
Education
Master of Science - Information System Management
Keller Graduate School of Management
Bachelor of Science - Business Administration
DeVry University
Skills
- Database Tools: Microsoft office (Word, Excel, Access, Outlook, Publisher, Project, Power Point And Visio) Citrix,
- Operation Monitoring
- Administrative Management
- Policy Development and Enforcement
- Problem Anticipation and Resolution
- Performance Monitoring and Evaluation
- Customer Service
- Inventory Management
- Process Improvement Strategies
- Interviewing and Prescreening
- Operational Efficiency and Safety
Certification
- Certified Safety Trainer
Timeline
Operations Manager
ABE'S LOGISTICS, INC
04.2019 - Current
Supervisor
GA SJM EXPRESS, INC
09.2010 - 04.2019
Master of Science - Information System Management
Keller Graduate School of Management
Bachelor of Science - Business Administration
DeVry University
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