Imi Manevska
Hoffman Estates,IL
Summary
Seasoned Center Supervisor with background in managing daily operations, coordinating staff schedules, and implementing company standards. Possess strong skills in communication, leadership, and problem-solving that have consistently improved center efficiency. Demonstrated ability to foster a positive work environment and to drive team performance. Made significant impact by successfully enhancing service delivery standards and exceeding operational targets in previous role.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Plasma Center Supervvisor
Biolife Plasma Center
Harwood Heights, IL
07.2020 - Current
- Recruited, interviewed and selected employees to fill vacant roles.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Coordinated activities between different departments within the organization such as marketing and finance.
- Trained new staff on operational processes, customer service standards, and safety protocols.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
Education
Certified Phlebotomy Technician (NHA) -
Tukiendorf Training Institute, Inc.
12.2019
M.S. Medical Billing School
01.2004
Harry S. Truman College
Skills
- Employee training
- Team building
- Performance reporting
- Regulatory compliance
- Safety management
- Customer service
Volunteer Experience
- Cancer Support Group, Inc., October 10, 2019, Performing Blood Draws Through Venipuncture, Performing Manual Blood Pressure Measurements, Performing EKG Tests, Performing BMI Measurement
- National Kidney Foundation of Illinois, Multiple Occasions, Performing Blood Glucose Testing, Performing Urinalysis Testing, Performing HgA1C Testing, Performing BMI Measurements
References
Available Upon Request
Certification
Medical Billing and Coding
Phlebotomy
Languages
English
Native/ Bilingual
Bulgarian
Native/ Bilingual
Russian
Professional
Macedonian
Professional
Croatian
Professional
Timeline
Plasma Center Supervvisor
Biolife Plasma Center
07.2020 - Current
Certified Phlebotomy Technician (NHA) -
Tukiendorf Training Institute, Inc.
M.S. Medical Billing School
Harry S. Truman College
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