IMIGEN CHAVEZ
Sierra County Regional Dispatch Authority
Las Cruces,NM
7
years of professional experience
Positive individual while a strong desire to learn and grow in a customer service type environment. The ability to quickly grasp new concepts and apply problem-solving skills effectively. Ready to use strong communication skills.
Work History
911 Dispatcher
4 Years 3 Months- Relayed information to first responders through electronic means such as telephone calls, and radio transmissions.
- Read system maps, take caller information, and document details.
- Routine calls to police, fire, and medical services to meet individual caller needs.
- Received emergency and non-emergency calls and quickly and effectively dispatch units such as police, fire, and medical.
- Successfully working within tight deadlines and a fast-paced environment.
- Monitored and responded to emergency personnel such as police, fire and EMS, radios.
- Assessed emergencies and made quick judgement calls to determine appropriate action.
- Communicated pre-arrival medical instructions to callers before emergency medical personnel's arrival.
Associate
2 Years 3 Months- Prioritized helping customers and completed other routine tasks in store.
- Assisting customers in store and over the phone.
- Created an inviting environment for customers by maintaining store organization and cleanliness.
- Opened, shelved and merchandised new products and organized displays for sales promotions.
- Stocked merchandise, clearly labeling items, and arranging accordingly.
- Volunteered for extra shifts during holidays and other busy periods.
- Maintained up to date knowledge of store sales, payment policies and security standards.
- Managed efficient cash register operations.
- Used in-store system to locate inventory and place orders for customers.
Mentor
4 Months- Assisted youth with homework assignments.
- Served as a role model for mentees by demonstrating strong values and ethical standards.
- Regularly assessed progress and provided feedback to support continued development.
- Helped students develop organizational, time management and study skills.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
- Maintained strict confidentiality in all situations unless abuse, neglect, or threats were present.
- Monitored student progress to drive successful academic outcomes.
Education
Bachelor of Arts - Criminal Justice
Associate of Applied Science - Law Enforcement
Certificate - Public Safety Telecommunications
Skills
Active Listening
Time Management
Organization
Data Entry
Computer Skills
Communication
Customer Service
Adaptability
Timeline
Mentor
Appletree Educational Center
08.2022 - 12.2022Read More
911 Dispatcher
Sierra County Regional Dispatch Authority
06.2022 - 09.2026Read More
Associate
Walmart Supercenter
03.2020 - 06.2022Read More
New Mexico State University
Bachelor of Arts from Criminal Justice
Read More
Doña Ana Community College
Associate of Applied Science from Law Enforcement
Read More
New Mexico Law Enforcement Academy
Certificate from Public Safety Telecommunications
Read More