Imirah Milton-Hughes
Lindenwold,New Jersey
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Specialist
REPUBLIC BANK
08.2023 - Current
- Adapted quickly to company policy or procedure changes, ensuring consistency in delivering accurate customer information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Served as customers' primary point of contact, assisting with account maintenance and transactions.
- She demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Adapted quickly to new technologies introduced in the call center environment, effectively utilizing tools during customer interactions.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- I met customer call guidelines for service levels, handling time, and productivity.
- I managed up to 50-70 calls in a day.
Retail and Customer Service Associate
STARBUCKS
08.2022 - 08.2023
- Helped a large volume of customers daily with a positive attitude and focused on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans, and wiping down surfaces.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Maintained regular and consistent attendance and punctuality.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Used POS system to enter orders and process payments accurately.
- Made and served brand-specific café beverages focused on speed, quality, and consistency.
Customer Service Associate
WAWA
08.2020 - 08.2022
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and practical problem-solving skills during interactions.
- Addressed customer needs and made product recommendations to increase sales.
- Restocked and organized merchandise in front lanes.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Assisted customers with fueling vehicles, promoting safety and efficiency on site.
Education
Computer Science And Engineering -
Rowan College of Burlington County
Mount Laurel10.2025
High School Diploma -
Burlington Township High School
Burlington Township, NJ06.2021
Skills
- Customer Service
- Good communication skills
- Customer Relations
- Call center experience
- Excellent written and oral communication
- Telephone Etiquette
- Complaint Handling
- Complaint resolution
- Customer Retention
- De-Escalation Techniques
Volunteer Experience
- Book Bag Drive, Bethany Baptist Church
- Food Drive, Bethany Baptist Church
- Clothing Drive, Bethany Baptist Church
Timeline
Customer Service Specialist
REPUBLIC BANK
08.2023 - Current
Retail and Customer Service Associate
STARBUCKS
08.2022 - 08.2023
Customer Service Associate
WAWA
08.2020 - 08.2022
Computer Science And Engineering -
Rowan College of Burlington County
High School Diploma -
Burlington Township High School
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