Imma O Flippin
Venice,CA
Summary
Flexible Communications expert, works well independently and collaboratively with other departments. Strong organizational and communications skills for thinking quickly and solving problems in fast-paced environment. Adept at handling multiple tasks efficiently and accurately, exhibiting professionalism and maintaining confidentiality at all times.
Overview
15
15
years of professional experience
Work History
Operations Manager
Yasak Candles Co
01.2022 - Current
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Formulate and execute effective strategies to enhance brand visibility a various digital channel.
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Implemented new inventory management system to optimize stock levels and reduce waste.
- Implemented quality control systems that boosted overall product consistency and reliability.
Fraud Analyst
Telewise Media Inc.
02.2015 - 06.2018
- Research, Analyze, and Investigate cases to identify patterns and mitigate risks
- Manage incoming fraud and chargebacks, inquiries, and disputes
- Collaborate with Payment merchants to resolve chargeback and payment fraud.
- Reduced fraud losses by implementing effective fraud prevention strategies and monitoring systems.
- Conducted thorough investigations on suspicious cases, ensuring timely resolution and minimizing financial impact.
- Developed customized reports for senior management, highlighting key trends and insights on fraud-related issues.
- Provided training to new team members on fraud detection techniques, enhancing their ability to identify potential threats quickly and accurately.
- Established strong relationships with external partners such as banks and credit bureaus, facilitating efficient exchange of information related to suspected fraudulent activities.
Escalations Specialist, Compliance
Mobile Messenger Inc.
05.2009 - 01.2014
- Managed correspondence to resolve consumer protection compliance inquiries.
- Developed strong professional relationships with consumer protection bureaus through consistent follow-up on outstanding cases.
- Collaborated with operations and audit teams to assess liabilities.
- Developed and maintained comprehensive knowledge of company''s products and services, to improve customers experience.
- Analyzed customer surveys and feedback data to identify recurring issues.
- Streamlined case operation systems by implementing efficient and thorough documentation and consistent follow-up procedures.
- Participate on projects, ad hoc tasks and provide ideas to contribute on the process improvements for Complaints.
- Maintained compliance with company policies and regulatory requirements through careful monitoring of escalations processes.
- Collaborated with cross-functional teams to address systemic issues and develop process improvements for escalation management.
Education
Master of Arts - Digital Communications And Media
Arizona State University
Tempe, Arizona02.2023
Bachelor of Arts - English Literature
Antioch University
Los Angeles, CA05.2020
Skills
- Process Improvement
- Performance Reporting
- Workflow Optimization
- Customer Retention
- Cross-Functional Collaboration
- Case Management
- Data Management
- Analytical Skills
- Conflict Resolution
- Complaint Investigation
- Fraud Prevention Strategies
- Dispute Resolution
Websites
Languages
English
Native or Bilingual
Timeline
Operations Manager
Yasak Candles Co
01.2022 - Current
Fraud Analyst
Telewise Media Inc.
02.2015 - 06.2018
Escalations Specialist, Compliance
Mobile Messenger Inc.
05.2009 - 01.2014
Master of Arts - Digital Communications And Media
Arizona State University
Bachelor of Arts - English Literature
Antioch University
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