Immaculee Gedine
Homestead,US
Summary
Dedicated customer service representative with extensive experience in customer relations and data entry, specializing in fostering strong client connections and enhancing communication. Proficient in CRM software and adept at managing client inquiries, consistently driving improvements in service accessibility and satisfaction. Committed to teamwork and continuous learning, aiming to leverage skills in a dynamic environment to contribute to organizational success.
Overview
10
10
years of professional experience
Work History
Customer Service Advisor
Anthology Inc.
Remote, FL
04.2023 - 03.2025
- Connecting individuals with appropriate community Advisors for availability and services.
- Making outbound calls and receiving inbound calls from clients about a web inquiry interest.
- Serve as primary point of contact for citizens with service needs and link them to the appropriate providers and community resources in home care services, assisted living or independent living communities.
- Managed inbound and outbound communications, improving client engagement and achieving noticeable increases in service inquiries.
- Coordinated with community Advisors to streamline service availability, ensuring timely support for citizens' diverse needs.
Claims Specialist
Global Response
Remote, FL
02.2020 - 06.2022
- Determined proper policy coverages and applied appropriate claims practices to reach case resolution.
- Analyzed claim trends to refine policy coverage assessments, leading to more accurate resolutions and reduced escalations.
- Coordinated with cross-functional teams to address complex claims, enhancing communication and ensuring thorough case management.
Patient Scheduling Coordinator
Comprehensive Health Services Inc.
Homestead, Florida
09.2016 - 11.2019
- Scheduled patient appointments using electronic health record systems.
- Coordinated with other departments within the organization to facilitate smooth workflow between departments during peak hours of operation.
- Coordinated patient transportation needs prior to appointments.
- Utilized software systems such as Practice Fusion, Epic, Athena Health. for creating and managing patient schedules.
Security Guard
Secure Protection Services - Security Guard Service
, FL
07.2015 - 08.2016
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify potential security breaches or hazards.
- Maintained detailed logs of daily activities and unusual occurrences for reporting.
- Collaborated with local law enforcement during emergencies or investigations as needed.
Education
Highschool Diploma - General Studies
American Academy
Miami, FL01.2005
Some College (No Degree) - Medical diagnostic sonogram
Miami Dade College
Miami, FLSkills
- Microsoft Excel
- Microsoft Word
- Communication skills
- Customer service
- LiveChat Support
- Salesforces
- Five9
- CRM Software
- Zendesk
- Computer literacy
- Documentation review
- Data Entry
- Problem solving
- Adaptability
- Appointment scheduling
- Payment processing
Languages
- English, Native
- Creole, Highly proficient
Timeline
Customer Service Advisor
Anthology Inc.
04.2023 - 03.2025
Claims Specialist
Global Response
02.2020 - 06.2022
Patient Scheduling Coordinator
Comprehensive Health Services Inc.
09.2016 - 11.2019
Security Guard
Secure Protection Services - Security Guard Service
07.2015 - 08.2016
Highschool Diploma - General Studies
American Academy
Some College (No Degree) - Medical diagnostic sonogram
Miami Dade College