Immanuel Diaz
Moreno Valley,CA
Summary
Detail-oriented Millwork Specialist with a strong foundation in consultative sales and millwork solutions. Known for effective problem-solving and relationship-building skills, contributing to business growth through exceptional project management and customer engagement.
Overview
5
5
years of professional experience
Work History
Millwork Specialist
The Home Depot
Moreno Valley, CA
06.2025 - Current
- Assisted customers in selecting millwork products to meet project requirements
- Provided product knowledge support to enhance customer decision-making
- Resolved customer inquiries regarding millwork installation and maintenance
- Delivered exceptional craftsmanship by meticulously executing custom millwork projects according to client specifications.
- Established strong relationships with suppliers and vendors, securing favorable pricing on materials while maintaining high-quality standards.
- Managed multiple projects simultaneously while adhering to strict deadlines, showcasing strong organizational skills and dedication to customer satisfaction.
- Contributed to business growth by generating leads through networking events and referrals from satisfied customers.
Pro Loader
The Home Depot
Moreno Valley
05.2024 - 06.2025
- Operated forklifts to safely load and unload materials for efficient warehouse operations.
- Collaborated with team members to optimize loading processes and improve productivity.
- Inspected incoming loads for quality assurance before placement on shelves.
- Maintained cleanliness and organization of loading areas to ensure safety compliance.
- Implemented time management techniques to balance competing priorities during fast-paced shifts.
- Assembled pallets and crates for secure transportation of materials.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
Lot Associate/Lumber Sales Associate
The Home Depot
Moreno Valley, CA
02.2024 - 05.2024
- Assisted customers with locating products and answering inquiries efficiently.
- Maintained organized merchandise displays to enhance customer experience.
- Operated forklifts to transport materials between storage areas and sales floors.
- Monitored inventory levels, restocking items as necessary to prevent shortages.
- Assisted team members with loading and unloading merchandise for efficient customer service.
- Improved customer satisfaction by providing timely assistance in the parking lot and store entrances.
- Greeted customers entering and exiting store and assisted with carts and umbrellas.
- Established strong relationships with regular customers, fostering loyalty and repeat business.
- Cleared parking lot by collecting shopping carts to place in proper storage area.
- Maintained a clean, organized lot area to enhance safety and efficiency.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Aided customers in locating their vehicles, offering additional support when needed for heavy items or accessibility concerns.
Customer Service Representative
Chevron
Moreno Valley, CA
02.2023 - Current
- Resolved customer inquiries through effective communication and problem-solving skills.
- Managed high-volume calls while maintaining exceptional service quality standards.
- Trained new hires on customer service protocols and company policies.
- Collaborated with cross-functional teams to enhance customer experience strategies.
- Operated fuel dispensing equipment and maintained compliance with safety regulations.
- Managed inventory levels, ensuring timely restocking of fuel and convenience store products.
- Conducted regular maintenance checks on pumps and equipment to ensure optimal performance.
- Implemented efficient cash handling processes, reducing discrepancies during daily reconciliations.
- Oversaw cleanliness and organization of the gas station environment to enhance customer experience.
- Maintained clean and orderly work station.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Inspected fuel pumps and fuel tanks for proper operations and safety.
- Planned work calendar by scheduling appointments and tracking customer service requests.
- Offered recommendations on vehicle maintenance and care products based on customer needs.
Flooring Sales Associate
The Home Depot Inc
Perris, CA
04.2022 - 02.2023
- Assisted customers in selecting flooring products based on style preferences and project requirements.
- Demonstrated product features and benefits to enhance customer understanding and decision-making.
- Collaborated with team members to maintain organized displays and optimize product placement for visibility.
- Processed transactions efficiently, ensuring accurate handling of cash and credit payments.
- Assisted in inventory management tasks, conducting regular stock checks and placing orders as needed for optimal product availability.
- Handled customer inquiries and complaints professionally, resolving issues promptly to maintain a positive brand image.
- Established lasting relationships with clients, resulting in repeat business and referrals for the store.
- Enhanced store sales through effective upselling techniques, showcasing complementary products and accessories.
- Performed cash, card, and check transactions to complete customer purchases.
- Maintained an organized showroom floor by regularly updating displays with new products, ensuring a visually appealing shopping experience for customers.
Cashier
The Home Depot
Perris, CA
11.2021 - 04.2022
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash register balances throughout shifts.
- Assisted customers with product inquiries and store navigation.
- Implemented effective inventory management practices to reduce stock discrepancies.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Monitored inventory levels at checkout area, ensuring product availability for sales promotions.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
MET Team Associate
The Home Depot
Gardena, CA
01.2021 - 11.2021
- Streamlined inventory management processes to enhance stock accuracy and availability.
- Trained and mentored new associates on operational procedures and safety protocols.
- Collaborated with cross-functional teams to optimize workflow efficiency in merchandising operations.
- Implemented best practices for product placement, improving customer accessibility and sales performance.
- Coordinated special projects aimed at enhancing customer experience through effective merchandising strategies.
- Enhanced customer satisfaction through timely completion of MET-related tasks and maintenance.
- Accelerated project timelines by utilizing appropriate tools and equipment for efficient execution of assigned tasks.
- Strengthened relationships with vendors by providing professional assistance during their visits to the store.
- Boosted efficiency through regular participation in team meetings, trainings, and workshops related to MET processes.
- Improved store appearance by efficiently executing planogram resets and merchandise updates.
- Created visual displays to highlight new and featured products.
Education
Automotive Technician - Automotive Engineering
UEI College
Gardena, CA06-2021
High School Diploma -
Narbonne High School
Harbor City, CA06-2012
Timeline
Millwork Specialist
The Home Depot
06.2025 - Current
Pro Loader
The Home Depot
05.2024 - 06.2025
Lot Associate/Lumber Sales Associate
The Home Depot
02.2024 - 05.2024
Customer Service Representative
Chevron
02.2023 - Current
Flooring Sales Associate
The Home Depot Inc
04.2022 - 02.2023
Cashier
The Home Depot
11.2021 - 04.2022
MET Team Associate
The Home Depot
01.2021 - 11.2021
Automotive Technician - Automotive Engineering
UEI College
High School Diploma -
Narbonne High School