Immanuel Odige
ELLICOTT CITY
Summary
Results-oriented Service Advisor with expertise in customer service and sales. Successfully collaborated with technicians to enhance service delivery, consistently exceeding performance goals and improving customer experiences.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Service Advisor
Apple Honda
8620 Baltimore National Pike
11.2021 - Current
- Provided exemplary customer service by addressing inquiries and resolving complaints efficiently.
- Assisted in the scheduling of service appointments, optimizing workflow and customer satisfaction.
- Collaborated with technicians to ensure accurate diagnosis and timely repairs for vehicles.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
Education
High School Diploma -
The Community College of Baltimore County
Catonsville, MDSkills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Performance goals
- Account management
- Sales expertise
Timeline
Service Advisor
Apple Honda
11.2021 - Current
High School Diploma -
The Community College of Baltimore County