Imogene Wiley
Bakersfield,CA
Summary
Compassionate Direct Support Professional with extensive experience at New Horizon Resources, skilled in client support and behavior redirection. Proven ability to enhance quality of life for individuals with disabilities through personalized care and effective communication. Committed to maintaining safety and dignity while documenting progress and health changes accurately.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Direct Support Professional
New Horizon Resources
Bakersfield, CA
03.2024 - 12.2025
- Assisted individuals with daily living activities, ensuring comfort and safety.
- Monitored client progress and documented changes in behavior and needs.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Monitored progress and documented patient health status changes to keep care team updated.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Caregiver
IHSS Adult Services Program
Bakersfield, CA
2013 - 2019
- Assisted clients with daily living activities, ensuring comfort and safety.
- Developed personalized care plans based on individual needs and preferences.
- Maintained accurate records of client progress and health changes.
- Communicated effectively with families regarding client well-being and care updates.
- Provided safe mobility support to help patients move around personal and public spaces.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Monitored clients' overall health and well-being and noted significant changes.
- Guided patients to restroom to support bladder and bowel relief requirements.
Fast Food Worker
McDonald's
Bakersfield, CA
2010 - 2012
- Delivered exceptional customer service in high-volume fast food environment.
- Operated kitchen equipment efficiently, ensuring food safety and quality standards.
- Trained new employees on operational procedures and customer service practices.
- Managed inventory levels, reducing waste through effective stock rotation methods.
- Maintained cleanliness and organization of work area, adhering to health regulations consistently.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
- Promptly resolved customer complaints, escalating major issues to supervisor.
Education
High School Diploma -
South High School
Bakersfield, CA06.1984
Skills
Time management
First aid and safety
Behavior redirection
Client support
Medication administration
Compassionate caregiving
Client documentation
Housekeeping tasks
Direct patient care
Patient care
Disability awareness
Social skills development
Certification
CPR card
Timeline
Direct Support Professional
New Horizon Resources
03.2024 - 12.2025
Caregiver
IHSS Adult Services Program
2013 - 2019
Fast Food Worker
McDonald's
2010 - 2012
High School Diploma -
South High School