Imonte Anderson
Baltimore,MD
Summary
Reliable and upbeat individual successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
6
6
years of professional experience
Work History
Suite Supervisor
M&T Bank Stadium
09.2020 - Current
- Monitor suite inventory and ordering supplies as needed.
- Develop and implement policies and procedures to ensure smooth operations of suite.
- Train, manage, and motivate suite staff to ensure productivity and compliance with policies.
- Handle guest inquiries and complaints, resolving issues promptly and efficiently.
- Oversee daily operations of suites, ensuring exceptional guest service and satisfaction.
- Evaluated employee performance and developed improvement plans
Sales Assistant
Taharka Brothers Ice Cream Catering
12.2017 - Current
- Communicated orders to vendors, scheduling carriers for pickup if needed.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Processed sales transactions for cash, debit, and credit purchases.
- Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
- Kept tidy and organized area to comply with cleanliness standards.
Busser
Crafty Crab
09.2019 - 06.2020
- Reset and cleaned tables quickly to prepare for new customers.
- Maintained clean and organized work area throughout shift
- Assisted wait staff with carrying food and drinks to tables
- Performed light cleaning duties such as sweeping and mopping floors
- Greeted guests with friendly and professional demeanor
Education
Career Academy
Baltimore, MD05.2020
Skills
- Effective Selling Techniques
- Excellent People Skills
- Cash Handling Accuracy
- Training and Development
- Working Quickly
- Hospitality and Accommodation
- Youth Mentor
Accomplishments
- Coached the West Baltimore Ravens Little League team to victory that won them the National Championship in 2022.
Timeline
Suite Supervisor
M&T Bank Stadium
09.2020 - Current
Busser
Crafty Crab
09.2019 - 06.2020
Sales Assistant
Taharka Brothers Ice Cream Catering
12.2017 - Current
Career Academy
Similar Profiles
BRIANA YOUNGBRIANA YOUNG
Counter Staff / Cashier at M&t Bank StadiumCounter Staff / Cashier at M&t Bank Stadium
Jayden ChilbyJayden Chilby
Usher at Queensland Country Bank StadiumUsher at Queensland Country Bank Stadium
Tucker MorrisTucker Morris
Facilities Management Staff at University Of Minnesota - Huntington Bank StadiumFacilities Management Staff at University Of Minnesota - Huntington Bank Stadium
Geron BrooksGeron Brooks
Substitute Teacher, Relay Elementary School at Kelly EducationSubstitute Teacher, Relay Elementary School at Kelly Education
Devin S. SmithDevin S. Smith
Pet Sitter at Friends and FamilyPet Sitter at Friends and Family